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<TITLE>RT communicate with other databases ? </TITLE>
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<P ALIGN=LEFT><SPAN LANG="no"><FONT SIZE=2 FACE="Arial">Hi, </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">I was wondering about the following: </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">At work I am setting up software development QA routines, including customer</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"> <FONT SIZE=2 FACE="Arial">support</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">, for which I want to use RT.</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial"> </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">The RT box is in the company DMZ</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"> <FONT SIZE=2 FACE="Arial">–</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial"> our bugtracker, Bugzilla, is located on the intranet.</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial"> </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">We want our clients to be able to add issues into RT, and if they are bugs, our internal support staff would like to be able to move the bugs into bugzilla via some sort of</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"> <FONT SIZE=2 FACE="Arial">“</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">Move issue</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">”</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial"></FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"> <FONT SIZE=2 FACE="Arial">function</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial"> in RT. </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">Would this be hard to achieve ?</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">Both databases are MySQL, and both make extensive use of Perl.</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"> </SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">Some of our internal development staff have been asked about the complexity of this, and the answers we</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">’</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">re getting range from</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"> <FONT SIZE=2 FACE="Arial">“</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">piece of cake</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">”</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial"> to</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"> <FONT SIZE=2 FACE="Arial">“</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">don</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">’</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">t go there</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">”</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">Most of us are longtime bugzilla users, and newbies on RT</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">, we have inhouse staff who know both Perl and MySQL well.</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"> </SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">Thanks for any feedback :-)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">C</FONT></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="no"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial"> </FONT></SPAN></P>
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