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<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>As I continue to
bang my head on my desk I thought I would see if anyone has any ideas. I had RT
running in a test environment and a queue setup called NOC. I had four
scrips defined to the queue NOC:</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>On create Notify CCs
with template Transaction </FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>On resolve Notify
Ccs with template Resolve</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>On comment Notify
Ccs as comment with template Correspondence</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>On owner change
Notify Owner with template Transaction</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005></SPAN> </DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>I had two
templates defined to the queue as well. Transaction and
Resolve.</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005></SPAN> </DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>When I created a
ticket with a status of resolved, Request Tracker would send two
e-mails out to the defined watches. One based on the on the create scrip and the
other on the resolved scrip. This was great and how I expected it to
work!</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005></SPAN> </DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>I rebuilt the system
(don't ask) </FONT> <FONT face=Arial size=2>and don't think I missed
anything but now this does not work. When I create a ticket with a
status of Open it sends out the Transaction to the watchers. If I comment
on it it sends out another e-mail based on the correspondence template. And if I
resolve it it does what I would expect and sends an e-mail out based on the
resolved template.</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>So, I know the
templates are working. But, if I open a ticket with a status of resolved it will
only send an e-mail out based on the Transaction template. It never sends the
second e-mail based on the resolve template even though the condition is met. I
can reopen the ticket and the resolve it and it will send the e-mail to the
watchers.</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>What am I missing?
Or, was I dreaming and it never really worked the way I though it did!!! Any
ideas or pointers would be helpful.</FONT></SPAN></DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>
<DIV><SPAN class=768475715-11052005><FONT face=Arial size=2>Mike</FONT></SPAN></DIV></FONT></SPAN></DIV></BODY></HTML>