<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1491" name=GENERATOR></HEAD>
<BODY>
<DIV><FONT face=Arial size=2><SPAN class=024423721-11052005>Please
help!!!!!</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=024423721-11052005><FONT
size=2></FONT></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=024423721-11052005><FONT size=2>I'm
installing RT3.4.1 on a Solaris machine ==> unname -a output: SunOS tocrsv02
5.8 Generic_117350-12 sun4u sparc SUNW,Sun-Fire-280R and I cannot get the login
screen.</FONT></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=024423721-11052005><FONT
size=2></FONT></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=024423721-11052005><FONT size=2>I've
installed Apache, mod_perl and RT as non-root (rtusr). RT will be the only app
running using this installed apache so here's a snip from my httpd.conf
file:</FONT></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=024423721-11052005><FONT
size=2>##########################################</FONT></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=024423721-11052005><FONT
size=2>DocumentRoot "/home/rtusr/RT/share/html"<BR></DIV>
<DIV></FONT></SPAN></FONT><FONT face=Arial size=2><Directory
"/home/rtusr/RT/share/html"><BR> AllowOverride
All<BR> Options Indexes ExecCGI FollowSymLinks</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> PerlModule
Apache::DBI<BR> PerlRequire
/home/rtusr/RT/bin/webmux.pl</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> AddDefaultCharset
UTF-8<BR> SetHandler perl-script<BR>
PerlHandler RT::Mason</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT><FONT face=Arial><FONT size=2> <IfModule
mod_access.c><BR>
Order allow,deny<BR>
Allow from all<BR>
</IfModule><BR></Directory><BR><SPAN
class=024423721-11052005>###########################################</SPAN></FONT></FONT></FONT></DIV>
<DIV><FONT><FONT face=Arial><FONT size=2><SPAN
class=024423721-11052005></SPAN></FONT></FONT></FONT> </DIV>
<DIV><FONT><FONT face=Arial><FONT size=2><SPAN class=024423721-11052005>The area
where this fails is at PerlHandler RT::Mason. If I replace RT::Mason with
HTML::Mason::ApacheHandler this is what shows up in my
browser:</SPAN></FONT></FONT></FONT></DIV>
<DIV><FONT><FONT face=Arial><FONT size=2><SPAN class=024423721-11052005>
<P align=center><FONT face="Verdana, Arial, Helvetica, sans-serif"><B>System
error</B></FONT></P>
<TABLE cellSpacing=0 cellPadding=1 border=0>
<TBODY>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>error:</B> </FONT></TD>
<TD vAlign=top align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>Can't call method
"TransactionDepth" on an undefined value at
/home/rtusr/RT/share/html/autohandler line 49.<BR></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>context:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>
<TABLE cellSpacing=0 cellPadding=0 border=0>
<TBODY>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>...</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>45:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>%# END BPS
TAGGED BLOCK }}}</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>46:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><%INIT></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>47:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>48:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2># Roll back any
dangling transactions from a previous failed connection</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>49:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2><FONT
color=red>$RT::Handle->ForceRollback() if
$RT::Handle->TransactionDepth;</FONT></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>50:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>51:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>52:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>local *session
unless $m->is_subrequest; # avoid reentrancy, as suggested by
masonbook</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>53:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>...</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2></FONT></TD></TR></TBODY></TABLE></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>code
stack:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2>/home/rtusr/RT/share/html/autohandler:49</FONT></TD></TR></TBODY></TABLE></SPAN></FONT></FONT></FONT></DIV>
<DIV><FONT><FONT face=Arial><FONT size=2><SPAN
class=024423721-11052005> </DIV>
<DIV><FONT face=Verdana size=1>Can't call method "TransactionDepth" on an
undefined value at /home/rtusr/RT/share/html/autohandler line 49.Trace begun at
/home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method
"TransactionDepth" on an undefined value at
/home/rtusr/RT/share/html/autohandler line 49.^J') called at
/home/rtusr/RT/share/html/autohandler line 49HTML::Mason::Commands::__ANON__ at
/home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1046b3c)')
called at /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1069
eval {...} at /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1068HTML::Mason::Request::comp(undef, undef, undef) called at
/home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338eval {...}
at /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338eval
{...} at /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x1015730)')
called at /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line
134eval {...} at
/home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x1015730)')
called at /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line
827
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1014fb0)',
'Apache=SCALAR(0x23cf2c)') called at (eval 175) line 8
HTML::Mason::ApacheHandler::handler('HTML::Mason::ApacheHandler',
'Apache=SCALAR(0x23cf2c)') called at /dev/null line 0eval {...} at /dev/null
line 0</FONT></DIV>
<DIV><FONT face=Verdana><FONT size=1>C<SPAN class=024423721-11052005>an anyone
help me please? Thanks.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Verdana><FONT size=1><SPAN
class=024423721-11052005>Iris</SPAN></FONT></FONT></SPAN></FONT></FONT></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT><FONT face=Arial
size=2> </DIV></FONT></BODY></HTML>