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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi, I have just installed rt-escalate for escalating
tickets. When I run the script, I get the following error in the rt.log:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Use of uninitialized value in concatenation (.) or string at
/opt/rt3/lib/RT/Tickets_Overlay_SQL.pm line 384. (opt/rt3//lib/RT.pm:232)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>There is not priority number change on the tickets that are
older than a day.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Also, can the priority be changed per hour using
rt-escalate?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks in advance for the help<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best Regards,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Ravin</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=silver face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:silver'>_________________________________</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><img width=40 height=41 id="_x0000_i1025"
src="cid:image001.gif@01C557D6.B4172240" align=baseline border=0><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Ravin Mathoora</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Managed Services Team, Virtual Access (<st1:country-region
w:st="on"><st1:place w:st="on">Ireland</st1:place></st1:country-region>) Ltd.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Unit 18, <st1:PlaceName w:st="on">Trinity</st1:PlaceName>
<st1:PlaceType w:st="on">College</st1:PlaceType> <st1:City w:st="on">Enterprise</st1:City>
Centre, <st1:address w:st="on"><st1:Street w:st="on">Pearse Street</st1:Street>,
<st1:City w:st="on">Dublin</st1:City></st1:address> 2, <st1:country-region
w:st="on"><st1:place w:st="on">Ireland</st1:place></st1:country-region></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Tel:+353 1 604 1827 Fax: +353 1 670 5380</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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