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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi, I have RT installed on FC3. I have some unprivileged
users that can create and see their tickets in specific queues. This works fine
when the tickets are created. The unprivileged users can see the tickets that
they have opened and it is really easy. On Friday this was working and this
morning when I got in, the unprivileged users could not see the tickets that
they had created on Friday. If they click on the ‘Open Tickets’ web
link, there are no tickets visible. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>No user/queue privileges have changed. The only way that
they could see their tickets is for me to re-install the package again, apart
from recreating the database.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any ideas would be much appreciated. I think that the
SelfService folder is the problem, but the permissions are set right; nothing
has changed since Friday.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks in advance.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best Regards,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Ravin</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=silver face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:silver'>_________________________________</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><img width=40 height=41 id="_x0000_i1025"
src="cid:image001.gif@01C55A23.0739F080" align=baseline border=0><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Ravin Mathoora</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Managed Services Team, Virtual Access (<st1:country-region
w:st="on"><st1:place w:st="on">Ireland</st1:place></st1:country-region>) Ltd.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Unit 18, <st1:PlaceName w:st="on">Trinity</st1:PlaceName>
<st1:PlaceType w:st="on">College</st1:PlaceType> <st1:City w:st="on">Enterprise</st1:City>
Centre, <st1:address w:st="on"><st1:Street w:st="on">Pearse Street</st1:Street>,
<st1:City w:st="on">Dublin</st1:City></st1:address> 2, <st1:country-region
w:st="on"><st1:place w:st="on">Ireland</st1:place></st1:country-region></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Tel:+353 1 604 1827 Fax: +353 1 670 5380</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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