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<div class=Section1>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>I have RT 3.4.2
installed on RHEL 4 with all the current updates.<span
style='mso-spacerun:yes'> </span>I am able to run through the
installation without any errors and RT installs successfully.<span
style='mso-spacerun:yes'> </span>I edited the httpd.conf file according
to the instructions on wiki.bestpractical.com and the apache service starts
successfully.<span style='mso-spacerun:yes'> </span>I can get to the
login page and login but it never makes it to the index.html page.<span
style='mso-spacerun:yes'> </span>I get a 404 error and in the error logs
for apache I get a message about index.html not being found.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>Here is my httpd.conf
configuration for the virtual host:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>NameVirtualHost *:80<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span><VirtualHost *:80><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>ServerAdmin root<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>DocumentRoot /var/www/html/<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span># <span class=GramE>Adding</span> the
following for RT (the ticket tracker)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>AddHandler fastcgi-script fcgi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span><Directory
"/opt/rt3/share/html"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>Options FollowSymLinks ExecCGI<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>AllowOverride None<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span></Directory><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span># Pass through requests to display images<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span></VirtualHost><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>FastCgiServer
/opt/rt3/bin/mason_handler.fcgi -idle-timeout 120<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>ScriptAlias /<span class=GramE>rt</span>
/opt/rt3/bin/mason_handler.fcgi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>Here are the errors
that I am getting in the error.log file:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><span
style='mso-spacerun:yes'> </span>[Mon May 16 13:16:02 2005] [<span
class=GramE>notice</span>] FastCGI: process manager initialized (<span
class=GramE>pid</span> 12536)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>[Mon May 16 13:16:02
2005] [<span class=GramE>warn</span>] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" started (<span class=GramE>pid</span>
12537)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>[Mon May 16 13:16:04
2005] [<span class=GramE>notice</span>] mod_python: Creating 4 session mutexes
based on 256 max processes and 0 max threads.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>[Mon May 16 13:16:06
2005] [<span class=GramE>notice</span>] Apache/2.0.52 (Red Hat) configured --
resuming normal operations<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>[Mon May 16 13:16:25
2005] [<span class=GramE>error</span>] [<span class=GramE>client</span>
10.0.0.29] File does not exist: /var/www/html/index.html, referer:
http://10.0.0.29/rt<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>[Mon May 16 13:16:26
2005] [<span class=GramE>error</span>] [<span class=GramE>client</span>
10.0.0.29] File does not exist: /var/www/html/favicon.ico<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>[Mon May 16 13:30:40
2005] [<span class=GramE>error</span>] [<span class=GramE>client</span>
10.0.0.5] File does not exist: /var/www/html/index.html, referer:
http://10.0.0.29/rt<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>Any help would be
appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style";color:green;mso-no-proof:
yes'>Thanks,</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=green face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style";color:green;mso-no-proof:
yes'> mhb</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style";color:green;mso-no-proof:
yes'>Michael H. Brown</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=green face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style";color:green;mso-no-proof:
yes'>Network Administrator</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=green face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style";color:green;mso-no-proof:
yes'>Senex Services Corp.</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=green face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style";color:green;mso-no-proof:
yes'>317.613.3000 ext. 217</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="http://www.senexservicescorp.com"><font size=2
face="Bookman Old Style"><span style='font-size:10.0pt;font-family:"Bookman Old Style";
mso-no-proof:yes'>http://www.senexservicescorp.com</span></font></a><span
style='mso-no-proof:yes'><o:p></o:p></span></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'> </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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