<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=US-ASCII">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:595.3pt 841.9pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-GB link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I've recently upgraded to RT 3.4.1. I've
got several custom fields that need to be updated in bulk occasionally. I
got this to work eventually by looking at Search/Bulk.html - I made the
fields "Ticket transaction" specific.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>But now the fields aren't appearing in the Tickets
Search...I suspect that that's because it's filtering by Queue-local
custom fields?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is there any way that I can set up my custom fields so that
they're accessible in both places? I'm not unwilling to
modify RT locally, but some guidance would be helpful...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Marvin<o:p></o:p></span></font></p>
</div>
<DIV>Disclaimer</DIV>
<DIV>"Everything in this e-mail and attachments relating to the official
business<BR>of Medscheme Holdings ( Pty ) Ltd ( Reg Number 1970/015014/07 )
is<BR>proprietary to the company. It is confidential, legally privileged
and<BR>protected by law. Medscheme Holdings does not own and endorse any
other<BR>content. Views and opinions are those of the sender unless clearly
stated as<BR>being that of Medscheme Holdings. The person addressed in the
e-mail is the<BR>sole authorised recipient. Please notify the sender immediately
if it has<BR>unintentionally reached you and do not read, disclose or use the
content in<BR>any way. Whilst all reasonable steps are taken to ensure the
accuracy and<BR>integrity of information and data transmitted electronically and
to preserve<BR>the confidentiality thereof, no liability or responsibility
whatsoever is<BR>accepted if information or data is,for whatever reason,
corrupted or does<BR>not reach its intended destination."</DIV>
</body>
</html>