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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=585185207-24052005>hi,</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=585185207-24052005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=585185207-24052005>i think i have an idea why i am getting 2 e-mails per
ticket and for everything that happens...</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=585185207-24052005>in my scripts, i have al scripts in
double:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=585185207-24052005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT size=2><SPAN class=585185207-24052005><!--StartFragment --><FONT size=3> </FONT><FONT
size=-1>On Correspond Open Tickets with template Blank</FONT><FONT size=3>
<BR></FONT><FONT size=-1>On Owner Change Notify Owner with template
Transaction</FONT><FONT size=3> <BR></FONT><FONT size=-1>On Create Autoreply To
Requestors with template Autoreply</FONT><FONT size=3> <BR></FONT><FONT
size=-1>On Create Notify AdminCcs with template Transaction</FONT><FONT size=3>
<BR></FONT><FONT size=-1>On Correspond Notify AdminCcs with template Admin
Correspondence</FONT><FONT size=3> <BR></FONT><FONT size=-1>On Correspond Notify
Requestors and Ccs with template Correspondence</FONT><FONT size=3>
<BR></FONT><FONT size=-1>On Correspond Notify Other Recipients with template
Correspondence</FONT><FONT size=3> <BR></FONT><FONT size=-1>On Comment Notify
AdminCcs as Comment with template Admin Comment</FONT><FONT size=3>
<BR></FONT><FONT size=-1>On Comment Notify Other Recipients as Comment with
template Correspondence</FONT><FONT size=3> <BR></FONT><FONT size=-1>On Resolve
Notify Requestors with template Resolved</FONT><FONT size=3>
</FONT></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT size=2><SPAN class=585185207-24052005><FONT
size=3><FONT size=2></FONT><BR></FONT><FONT size=-1>On Correspond Open Tickets
with template Blank</FONT><FONT size=3> <BR></FONT><FONT size=-1>On Owner Change
Notify Owner with template Transaction</FONT><FONT size=3> <BR></FONT><FONT
size=-1>On Create Autoreply To Requestors with template Autoreply</FONT><FONT
size=3> <BR></FONT><FONT size=-1>On Create Notify AdminCcs with template
Transaction</FONT><FONT size=3> <BR></FONT><FONT size=-1>On Correspond Notify
AdminCcs with template Admin Correspondence</FONT><FONT size=3> <BR></FONT><FONT
size=-1>On Correspond Notify Requestors and Ccs with template
Correspondence</FONT><FONT size=3> <BR></FONT><FONT size=-1>On Correspond Notify
Other Recipients with template Correspondence</FONT><FONT size=3>
<BR></FONT><FONT size=-1>On Comment Notify AdminCcs as Comment with template
Admin Comment</FONT><FONT size=3> <BR></FONT><FONT size=-1>On Comment Notify
Other Recipients as Comment with template Correspondence</FONT><FONT size=3>
<BR></FONT><FONT size=-1>On Resolve Notify Requestors with template
Resolved</FONT><FONT size=3> </FONT></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT size=2><SPAN
class=585185207-24052005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT size=2><SPAN
class=585185207-24052005></SPAN></FONT> </DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2>Am i right that this could be
the reason ?</FONT></SPAN></DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2>and how can i change these
scripts ?</FONT></SPAN></DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2>grtz,</FONT></SPAN></DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2>Verus</FONT></SPAN></DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=585185207-24052005><FONT size=2></FONT></SPAN> </DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><BR></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Philippe
Dhont (Sea-ro)<BR><B>Sent:</B> dinsdag 24 mei 2005 8:46<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] New installation
.... 2 e-mails for everything<BR></FONT><BR></DIV>
<DIV></DIV><!-- Converted from text/rtf format --><BR>
<P><FONT face=Arial size=2>Hi!</FONT> </P>
<P><FONT face=Arial size=2>I have a Debian system and installed RT on it (RT
3.4)</FONT> <BR><FONT face=Arial size=2>Great piece of software i have to
say!</FONT> <BR><FONT face=Arial size=2>Everything works, i added some users,
played a bit with the queues etc and everything works.</FONT> <BR><FONT
face=Arial size=2>For e-mail i use a program ssmtp that forwards everything to
my exchange server and my exchange server sends it to the correct person in the
company, works like a charm!</FONT></P>
<P><FONT face=Arial size=2>Now, when i add a ticket, that person and the admincc
gets normally an e-mail, in this case this isn't different but i always get 2
e-mails!</FONT></P>
<P><FONT face=Arial size=2>And i see also in the history that 2 e-mails are
sended....always and in every situation.</FONT> <BR><FONT face=Arial size=2>I
only have 5 users and 1 adminCC and every person gets 2 e-mails, even if i
remove the adminCC....2 e-mails....</FONT> <BR><FONT face=Arial size=2>Can
anybody explain me how this is possible or what i am doing wrong plz ?</FONT>
<BR><FONT face=Arial size=2>I'm sure that there is nothing wrong with ssmtp
because i used it before with other applications and also because in the history
of the ticket that 2 mails are sended so it must be the configuration of RT
somehow.</FONT></P>
<P><FONT face=Arial size=2>Grtz,</FONT> <BR><FONT face=Arial
size=2>Verus.</FONT> </P></BODY></HTML>