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<DIV dir=ltr align=left><SPAN class=410175222-01062005><FONT face=Arial
color=#0000ff size=2>How is $NotifyActor set in your configs? (By default,
RT won't notify you about things you did, on the principle that if you did it
you probably don't need to be told that it happened.)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=410175222-01062005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=410175222-01062005></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=410175222-01062005><FONT face=Arial
color=#0000ff size=2>--</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=410175222-01062005><FONT face=Arial
color=#0000ff size=2>Mark Roedel</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=410175222-01062005><FONT face=Arial
color=#0000ff size=2>Web Programmer / Analyst</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=410175222-01062005><FONT face=Arial
color=#0000ff size=2>LeTourneau University</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=410175222-01062005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV><BR>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Brookes,
Iris<BR><B>Sent:</B> Wednesday, June 01, 2005 1:58 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com;
rt-devel@lists.bestpractical.com<BR><B>Subject:</B> [Rt-devel] moving a ticket
from queue to queue<BR><B>Importance:</B> High<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2><SPAN class=322114018-01062005>I'm new to RT and
would like some help. I'm using RT3.4.1 on Solaris. I have 4 queues .....
issues, development, testing and implementation. I would like
to have notification when a ticket moves from queue to
queue. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=322114018-01062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=322114018-01062005>I have created the
corresponding 4 groups and 3 templates (development, testing,
implementation). Here is the code for the development
template:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=322114018-01062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=322114018-01062005>Subject: Ticket in
Development Queue with status: {$Transaction->NewValue}</SPAN></FONT></DIV>
<DIV><FONT size=+0><SPAN class=322114018-01062005><FONT face=Arial
size=2>{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}</FONT></DIV>
<DIV><FONT face=Arial size=2>Please take note that the above ticket is now in
the development queue and should be looked at immediately.</FONT></DIV>
<DIV><FONT face=Arial size=2>{$Transaction->Content()}<BR></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2>I have also created 3 scrips (<SPAN
class=322114018-01062005>development, testing, implementation). The scrip for
the development queue is as follow:</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=322114018-01062005>Condition:
On Queue Change</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=322114018-01062005>Action:
Notify AdminCcs</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=322114018-01062005>Template:
(the above template)</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=322114018-01062005>Stage:
TransactionCreate</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=322114018-01062005></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT size=+0><FONT size=2><SPAN
class=322114018-01062005>I tried moving a ticket from queue to queue but could
not get any email other than the original when the ticket was created. Can
anyone help me please?</SPAN></FONT></FONT><FONT size=2> <SPAN
class=322114018-01062005>Thanks in advance.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=322114018-01062005></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=322114018-01062005></SPAN></FONT><FONT size=+0><FONT size=2><SPAN
class=322114018-01062005>Iris</SPAN></FONT></FONT></FONT></SPAN></FONT></DIV></BLOCKQUOTE></BODY></HTML>