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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My apologies if this has been addressed in a previous post.
I’m running an installation with 3.4.1.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a problem with external emails going into RT becoming
duplicated when someone does a reply-all.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a scrip that sends to requestors and CC’s on
Correspond, so if my customer replies to a previous ticket-update the CC person
gets two emails: One from the customer (sent directly to him), and one back from
RT (via the scrip). Since both of these say essentially the same thing, is
there any way to make RT smart enough to realize “hey, looks like this CC
already got this email, no need to send it again”, or is it an all or
nothing sort of deal? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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