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Ramon Kagan wrote:<br>
<br>
<span style="white-space: pre;">> HI,<br>
> <br>
> I think your problem is your condition. It's not "On Create"
that <br>
> you want. As far as I can tell you're not creating a new ticket.
<br>
> You probably want "On Correspond" or "On Comment" depending on
how <br>
> you setup the alias.<br>
> <br>
> Ramon Kagan, GCIA York University, Computing and Network
Services <br>
> Information Security - Senior Information Security Analyst <br>
> (416)736-2100 #20263 <a class="moz-txt-link-abbreviated" href="mailto:rkagan@yorku.ca">rkagan@yorku.ca</a><br>
> <br>
> ----------------------------------- <br>
> ------------------------------------ I have not failed. I have <br>
> just I don't know the secret to success, found 10,000 ways <br>
> that don't work. but the secret to failure is trying to please <br>
> everybody. - Thomas Edison - Bill Cosby <br>
> ----------------------------------- <br>
> ------------------------------------</span><br>
<br>
I changed it but it didnt work either...<br>
<br>
Regards,<br>
<br>
- -- <br>
[]'s<br>
Luiz Henrique Ozaki <a class="moz-txt-link-rfc2396E" href="mailto:luiz@eaprender.com.br"><luiz@eaprender.com.br></a><br>
0xC842A83F KEYID<br>
<br>
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