Hi all,<br>
<br>
Our company just recently started using RT. A colleageu of mine
and I were assigned to watch over it. However, both of us being
newbies to RT and Perl makes customizing RT to our needs a bit
overwhelming, such as writing user-defined scrips. Can anyone
please point me to some documents on this subject? I have googled
around but most of what I found were a bit advanced/perplexing for
noobs like us. <br>
<br>
Thanks.<br>