<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2800.1498" name=GENERATOR></HEAD>
<BODY>
<DIV><FONT face=Arial size=2><SPAN class=181153114-20062005>Can some people tell
me how they have done customer integration into the RT
system?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=181153114-20062005>We have quite a
bit of users and would prefere to use something that connects into an
existing</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=181153114-20062005>windows directory
(maybe using tacacs or the exchange global address book etc.) so
that</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=181153114-20062005>we don't have to
manually enter all the users into the system by hand.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=181153114-20062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=181153114-20062005>===</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=181153114-20062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=181153114-20062005>Also, Ive been
able to create a custom field for "users" (ie- department) but it does not
show</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=181153114-20062005>up under the owner
or more preferable "requestor" field. Is there a way to link custom
fields</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=181153114-20062005>to all users (priv
and non priv) so it would show the department for the requestor or any other
custom field</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=181153114-20062005>in the "ticket
metadata" section?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><SPAN style="FONT-FAMILY: times new roman"><FONT face=Arial
size=2>T.J. Maciak</FONT></SPAN></DIV><SPAN
style="FONT-FAMILY: times new roman">
<DIV align=left><BR><FONT face=Arial size=2>Internet/Intranet
Developer<BR>Department of IT<BR>City of Grand Rapids<BR>P:
(616)456-3713</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>F:
(616)456-3448<BR><BR></DIV></FONT></SPAN>
<DIV> </DIV></BODY></HTML>