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Ruslan (Jesse),<br>
Found the issue. Using the second URL below does create a ticket
with the correct username. But using the 'Create.html' page without the
id/content fields (i.e, to get it to display a standard 'create ticket
page' with the values pre-populated) fails to update the "Owner" field
if you use a Username. If you use Owner=<id> it works fine and
correctly updates the pull-down menu to be SELECTED on the specified
Owner. Using Owner=<username> leaves this form defaulting to
"Nobody"<br>
<br>
Regards<br>
<br>
Adrian<br>
<br>
Ruslan U. Zakirov wrote:
<blockquote cite="mid42B5A926.4000806@miet.ru" type="cite">
<pre wrap="">Adrian Carter wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Is there a way to specify the owner using username as an argument
instead of the principal id?
I've figured out the Requestors and Owner=id etc, but yeah... Ditto , is
there a way to do the Queue by name ?
</pre>
</blockquote>
<pre wrap=""><!---->Try it
<a class="moz-txt-link-freetext"
href="http://localhost/Ticket/Create.html?Queue=General">http://localhost/Ticket/Create.html?Queue=General</a>
And try
<a class="moz-txt-link-freetext"
href="http://localhost/Ticket/Create.html?Queue=General&Owner=qwe&Status=new&Subject=test&Content=test&id=new">http://localhost/Ticket/Create.html?Queue=General&Owner=qwe&Status=new&Subject=test&Content=test&id=new</a>
</pre>
<blockquote type="cite">
<pre wrap="">Thanks
Adrian
</pre>
</blockquote>
<pre wrap=""><!---->
</pre>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Adrian Carter
Technical Manager
Leading Edge Internet
Web <a class="moz-txt-link-freetext" href="http://www.lei.net.au">http://www.lei.net.au</a> <a
class="moz-txt-link-freetext" href="http://support.lei.net.au">http://support.lei.net.au</a>
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail <a class="moz-txt-link-abbreviated"
href="mailto:cartera@lei.net.au">cartera@lei.net.au</a>
</pre>
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