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<DIV><FONT size=2><SPAN class=276425019-21062005>I have a new RT system I am now
configuring.</SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=276425019-21062005></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN class=276425019-21062005>What properties do I set so a
manager (group) can view ALL open Tickets in a queue, regardless of who
owns them? Right now I see "unowned" and "I own" in my "Home" "at a glance"
view.</SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=276425019-21062005></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN
class=276425019-21062005>/mike</SPAN></FONT></DIV></BODY></HTML>