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<DIV><SPAN class=359070323-21062005><FONT face=Arial color=#0000ff size=2>I have
made an Element to include on everyone's 'Home' page that lists all tickets with
a status of open, new or stalled. We have a small tech support group that uses
this, but it helps us keep track of open issues. I wouldnt know how to make only
one user see it, but if you want what I have let me know. I just modified the
MyTickets Element to show every open ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=359070323-21062005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=359070323-21062005><FONT face=Arial color=#0000ff size=2>Dave
Kettmann</FONT></SPAN></DIV>
<DIV><SPAN class=359070323-21062005><FONT face=Arial color=#0000ff
size=2>NetLogic</FONT></SPAN></DIV>
<DIV><SPAN class=359070323-21062005><FONT face=Arial color=#0000ff
size=2>314-266-4000</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr
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<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Dwyer, Mike # ATLANTA
[mailto:Mike.Dwyer@globalpay.com]<BR><B>Sent:</B> Tuesday, June 21, 2005 2:54
PM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B>
[rt-users] view all open tickets<BR><BR></FONT></DIV>
<DIV><FONT size=2><SPAN class=276425019-21062005>I have a new RT system I am
now configuring.</SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=276425019-21062005></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN class=276425019-21062005>What properties do I set so a
manager (group) can view ALL open Tickets in a queue, regardless of who
owns them? Right now I see "unowned" and "I own" in my "Home" "at a glance"
view.</SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=276425019-21062005></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN
class=276425019-21062005>/mike</SPAN></FONT></DIV></BLOCKQUOTE></BODY></HTML>