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<DIV><FONT face=Arial size=2><SPAN class=257011118-22062005>Hello
All:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=257011118-22062005>I would like a
specific email notification sent when a new ticket has been created as resolved
so </SPAN><SPAN class=257011118-22062005>I'</SPAN>ve implemented the code found
at:</FONT></DIV>
<DIV><SPAN class=597522617-17062005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=597522617-17062005><A
href="http://wiki.bestpractical.com/index.cgi?OnCreateResolved">http://wiki.bestpractical.com/index.cgi?OnCreateResolved</A></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=597522617-17062005><A
href="http://marc.theaimsgroup.com/?l=rt-users&m=111587711914525&w=2">http://marc.theaimsgroup.com/?l=rt-users&m=111587711914525&w=2</A></SPAN></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=597522617-17062005></SPAN><SPAN
class=597522617-17062005></SPAN></FONT></FONT> </DIV>
<DIV><SPAN class=597522617-17062005><FONT face=Arial><FONT size=2>as a global
scrip <SPAN class=257011118-22062005>with a specific template
=====>>> it </SPAN>does not work. <SPAN
class=257011118-22062005>I've followed the directions exactly as stated.
</SPAN>The only email that get sent is to the requestor regarding the creation
of the ticket. <SPAN class=257011118-22062005>I have also tried mapping the
scrip to the queues instead of being global. I tried replacing the template with
all of the other global templates .... still without any
luck.</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=597522617-17062005></SPAN> </DIV>
<DIV><SPAN class=597522617-17062005><FONT face=Arial><FONT size=2><SPAN
class=257011118-22062005>Does anyone have any idea w</SPAN>hat I<SPAN
class=257011118-22062005> may have missed</SPAN>?<SPAN class=257011118-22062005>
</SPAN></FONT></FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=597522617-17062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=597522617-17062005>Iris</SPAN></FONT></DIV></BODY></HTML>