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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Good afternoon,<span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am needing a help<span class=GramE>!.</span> I am using RT
two weeks, I am <span class=GramE>users</span> beginner, I need to do some
modifications in some fields that I created. For example:<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I created tree new fields:<span style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Open Ticket: </span></font><st1:date Month="6" Day="23"
Year="2005"><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>23/06/05</span></font></st1:date><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> 12:00<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Resolved Ticket: </span></font><st1:date Month="6" Day="23"
Year="2005"><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>23/06/05</span></font></st1:date><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> 12:45 <span
style='mso-spacerun:yes'> </span><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Time of solution: 45 <span class=SpellE>minuts</span> (here
I need that shows me the difference of the first and second fields in<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>“Minutes”).<span style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I would like to know somebody needed that.<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Excuse, my English is not very good!<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><font size=2 face=Arial><span lang=PT-BR
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:PT-BR'>Thank</span></font></span><font
size=2 face=Arial><span lang=PT-BR style='font-size:10.0pt;font-family:Arial;
mso-ansi-language:PT-BR'> <span class=SpellE>you</span> Rodrigo (<span
class=SpellE>Brazil</span>)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT-BR style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:PT-BR'><o:p> </o:p></span></font></p>
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font-family:Arial;color:gray;mso-ansi-language:PT-BR;font-weight:bold;
font-style:italic;mso-no-proof:yes'>Rodrigo Blanco</span></font></u></i></b></st1:PersonName><span
lang=PT-BR style='mso-ansi-language:PT-BR;mso-no-proof:yes'><o:p></o:p></span></p>
<p class=outlookmessageheader style='margin:0cm;margin-bottom:.0001pt'><i><font
size=2 color=gray face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:gray;font-style:italic;mso-no-proof:yes'>Engenheiro de Suporte</span></font></i><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=PT-BR
style='font-size:12.0pt;mso-ansi-language:PT-BR'><o:p> </o:p></span></font></p>
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