<br><font size=2 face="sans-serif">I am trying to setup rt-3.4.2 on a RHEL4 box. I have found quite a few people with similar problems on the mailing list - but no solutions have fixed the problem.</font>
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<br><font size=2 face="sans-serif">I get the "You're almost there!" web page, stating that I haven't setup the webserver configuration to use RT's fastcgi handler.</font>
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<br><font size=2 face="sans-serif">httpd.conf</font>
<br><font size=2 face="sans-serif"> FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120</font>
<br><font size=2 face="sans-serif"> ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi</font>
<br>
<br><font size=2 face="sans-serif"> NameVirtualHost *:80</font>
<br><font size=2 face="sans-serif"> <VirtualHost *:80></font>
<br><font size=2 face="sans-serif"> ServerName darg.twt.com</font>
<br><font size=2 face="sans-serif"> ServerAdmin root</font>
<br><font size=2 face="sans-serif"> DocumentRoot /opt/rt3/share/html/</font>
<br><font size=2 face="sans-serif"> #DocumentRoot /var/www/html/</font>
<br><font size=2 face="sans-serif"> # Adding the following for RT (the ticket tracker)</font>
<br><font size=2 face="sans-serif"> AddHandler fastcgi-script fcgi</font>
<br><font size=2 face="sans-serif"> ErrorLog /var/log/httpd/httpd-rt-error.log</font>
<br><font size=2 face="sans-serif"> CustomLog /var/log/httpd/httpd-rt.log common</font>
<br><font size=2 face="sans-serif"> <Directory "/opt/rt3/share/html"></font>
<br><font size=2 face="sans-serif"> Options FollowSymLinks ExecCGI</font>
<br><font size=2 face="sans-serif"> AllowOverride None</font>
<br><font size=2 face="sans-serif"> </Directory></font>
<br><font size=2 face="sans-serif"> <Location /rt/NoAuth/images ></font>
<br><font size=2 face="sans-serif"> SetHandler default-handler</font>
<br><font size=2 face="sans-serif"> </Location></font>
<br><font size=2 face="sans-serif"> # Pass through requests to display images</font>
<br><font size=2 face="sans-serif"> Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/</font>
<br><font size=2 face="sans-serif"> </VirtualHost></font>
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<br><font size=2 face="sans-serif">RT_SiteConfig.pm</font>
<br><font size=2 face="sans-serif">Set($WebPath , "/rt");</font>
<br><font size=2 face="sans-serif">Set($WebBaseURL , "http://172.20.66.222:80");</font>
<br><font size=2 face="sans-serif">Set($WebURL , $WebBaseURL . $WebPath . "/");</font>
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<br><font size=2 face="sans-serif">Running processes:</font>
<br><font size=2 face="sans-serif">[root@darg rt-3.4.2]# ps -ef |grep apache</font>
<br><font size=2 face="sans-serif">apache 4486 4483 0 10:11 ? 00:00:00 /usr/sbin/fcgi-</font>
<br><font size=2 face="sans-serif">apache 4487 4486 4 10:11 ? 00:00:01 /usr/bin/perl /opt/rt3/bin/mason_handler.fcgi</font>
<br><font size=2 face="sans-serif">apache 4488 4483 0 10:11 ? 00:00:00 /usr/sbin/httpd</font>
<br><font size=2 face="sans-serif">apache 4489 4483 0 10:11 ? 00:00:00 /usr/sbin/httpd</font>
<br><font size=2 face="sans-serif">apache 4490 4483 0 10:11 ? 00:00:00 /usr/sbin/httpd</font>
<br><font size=2 face="sans-serif">apache 4491 4483 0 10:11 ? 00:00:00 /usr/sbin/httpd</font>
<br><font size=2 face="sans-serif">apache 4492 4483 0 10:11 ? 00:00:00 /usr/sbin/httpd</font>
<br><font size=2 face="sans-serif">apache 4493 4483 0 10:11 ? 00:00:00 /usr/sbin/httpd</font>
<br><font size=2 face="sans-serif">apache 4494 4483 0 10:11 ? 00:00:00 /usr/sbin/httpd</font>
<br><font size=2 face="sans-serif">apache 4495 4483 0 10:11 ? 00:00:00 /usr/sbin/httpd</font>
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<br><font size=2 face="sans-serif">And the httpd error log:</font>
<br><font size=2 face="sans-serif">[root@darg httpd]# cat error_log</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:02 2005] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:02 2005] [notice] Digest: generating secret for digest authentication ...</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:02 2005] [notice] Digest: done</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:02 2005] [notice] LDAP: Built with OpenLDAP LDAP SDK</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:02 2005] [notice] LDAP: SSL support unavailable</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:02 2005] [notice] FastCGI: process manager initialized (pid 4533)</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:02 2005] [warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" started (pid 4534)</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:02 2005] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads.</font>
<br><font size=2 face="sans-serif">[Fri Jun 24 10:14:03 2005] [notice] Apache/2.0.52 (CentOS) configured -- resuming normal operations</font>
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<br><font size=2 face="sans-serif">And here is one more non-working version of httpd.conf (modified per a recent posting on the message board)</font>
<br><font size=2 face="sans-serif"> FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 300 -processes 4</font>
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<br><font size=2 face="sans-serif"> NameVirtualHost *:80</font>
<br><font size=2 face="sans-serif"> <VirtualHost *:80></font>
<br><font size=2 face="sans-serif"> ServerName darg.twt.com</font>
<br><font size=2 face="sans-serif"> # ServerAdmin root</font>
<br><font size=2 face="sans-serif"> DocumentRoot /opt/rt3/share/html/</font>
<br><font size=2 face="sans-serif"> ErrorLog /var/log/httpd/httpd-rt-error.log</font>
<br><font size=2 face="sans-serif"> CustomLog /var/log/httpd/httpd-rt.log common</font>
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<br><font size=2 face="sans-serif"> # DocumentRoot /var/www/html/</font>
<br><font size=2 face="sans-serif"> # Adding the following for RT (the ticket tracker)</font>
<br>
<br><font size=2 face="sans-serif"> AddHandler fastcgi-script fcgi</font>
<br>
<br><font size=2 face="sans-serif"> Alias /rt/ /opt/rt3/share/html/</font>
<br><font size=2 face="sans-serif"> Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/</font>
<br><font size=2 face="sans-serif"> ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi</font>
<br><font size=2 face="sans-serif"> <Directory /opt/rt3/bin></font>
<br><font size=2 face="sans-serif"> Order allow,deny</font>
<br><font size=2 face="sans-serif"> Allow from all</font>
<br><font size=2 face="sans-serif"> </Directory></font>
<br><font size=2 face="sans-serif"> <Directory "/opt/rt3/share/html"></font>
<br><font size=2 face="sans-serif"> Options FollowSymLinks ExecCGI</font>
<br><font size=2 face="sans-serif"> AllowOverride None</font>
<br><font size=2 face="sans-serif"> </Directory></font>
<br><font size=2 face="sans-serif"> <Location /rt/NoAuth/images ></font>
<br><font size=2 face="sans-serif"> SetHandler default-handler</font>
<br><font size=2 face="sans-serif"> </Location></font>
<br><font size=2 face="sans-serif"> # Pass through requests to display images</font>
<br><font size=2 face="sans-serif"> </VirtualHost></font>
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<br><font size=2 face="sans-serif">Any help is appreciated.</font>
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<br><font size=2 face="sans-serif">thanks</font>
<br><font size=2 face="sans-serif">david skrede</font>
<br><font size=2 face="sans-serif">skrede@twt.com</font>