<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2800.1498" name=GENERATOR></HEAD>
<BODY>
<DIV><FONT face=Arial size=2><SPAN class=263502114-24062005>When replying to a
ticket RT does not send an email to the requestor. RT does send emails on
"Create Ticket" and when you enter an address in cc: or bcc: fields.
</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=263502114-24062005>Any idea on why it
wont work for "Reply to Requestors"?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=263502114-24062005>Using rt
3.4.2</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=263502114-24062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=263502114-24062005>Thanks,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><SPAN style="FONT-FAMILY: times new roman"><FONT face=Arial
size=2>T.J. Maciak</FONT></SPAN></DIV><SPAN
style="FONT-FAMILY: times new roman">
<DIV align=left><BR><FONT face=Arial size=2>Internet/Intranet
Developer<BR>Department of IT<BR>City of Grand Rapids<BR>P:
(616)456-3713</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>F:
(616)456-3448<BR><BR></DIV></FONT></SPAN>
<DIV> </DIV></BODY></HTML>