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<DIV dir=ltr align=left><FONT color=#0000ff size=2><!--StartFragment --><FONT
color=#000000 size=3> <SPAN class=595080121-27062005><FONT color=#0000ff
size=2>I found this issue in the rt archive. Is this the same thing? I really
don't understand what a watcher is if it's not just a person who would be in the
loop (watch) a given que. And why someone would have to be listed as a
"watcher" for any email response (other then the initial one) is beyond me.
I will test ......</FONT></SPAN></FONT><PRE>On 19 Mar 2002, Marc Beyer wrote:
><I> I've got rt 2.0.11 up and running, it is accepting emails, creating
</I>><I> tickets and responding to ticket creation via email (as configured). But
</I>><I> after the initial confirmation to the requestor it will not send out any
</I>><I> more emails either to Cc's or requestors. I've tried both responding
</I>><I> manually (via the web interface) and having it automatically respond to
</I>><I> an event via a scrip, neither works. The error log shows:
</I>
You need to apply Watchers to the Queues, otherwise no-one is listed as
receiving the 'regular' mails to the queue.</PRE></FONT></DIV>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Dwyer, Mike # ATLANTA <BR><B>Sent:</B>
Monday, June 27, 2005 4:54 PM<BR><B>To:</B> Maciak, TJ;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] SendEmail.pm
troubles<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2><SPAN
class=249225320-27062005>exact same issue: "No recipients found. Not
sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
"</SPAN></FONT></DIV>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Maciak, TJ
[mailto:tmaciak@ci.grand-rapids.mi.us] <BR><B>Sent:</B> Monday, June 27, 2005
4:44 PM<BR><B>To:</B> Dwyer, Mike # ATLANTA<BR><B>Cc:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] SendEmail.pm
troubles<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=025504220-27062005><FONT face=Arial
color=#0000ff size=2>My RT log is located: /opt/rt3/var/log and the name
rt.log</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=025504220-27062005><FONT face=Arial
color=#0000ff size=2>This is the "default" log however it can be changed inside
the RT_SiteConfig.pm if you have chosen to do such a thing.</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV align=left><SPAN style="FONT-FAMILY: times new roman"><FONT face=Arial
size=2>T.J. Maciak</FONT></SPAN></DIV><SPAN
style="FONT-FAMILY: times new roman">
<DIV align=left><BR><FONT face=Arial size=2>Internet/Intranet
Developer<BR>Department of IT<BR>City of Grand Rapids<BR>P:
(616)456-3713</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>F:
(616)456-3448<BR><BR></DIV></FONT></SPAN>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Dwyer, Mike # ATLANTA
[mailto:Mike.Dwyer@globalpay.com] <BR><B>Sent:</B> Monday, June 27, 2005 4:40
PM<BR><B>To:</B> Maciak, TJ; rt-users@lists.bestpractical.com<BR><B>Subject:</B>
RE: [rt-users] SendEmail.pm troubles<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2><SPAN
class=512363820-27062005>I too have the same problem. In fact I just posted an
email to this group.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2><SPAN
class=512363820-27062005>Which log (location) are you looking
at?</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2><SPAN
class=512363820-27062005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2><SPAN
class=512363820-27062005>/mike</SPAN></FONT></DIV>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Maciak, TJ
[mailto:tmaciak@ci.grand-rapids.mi.us] <BR><B>Sent:</B> Monday, June 27, 2005
11:20 AM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B>
[rt-users] SendEmail.pm troubles<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=760021815-27062005><FONT face=Arial size=2>Anyone else have
problems with the "Reply to Requestor" functionality (or adding an email address
in CC: or BCC: fields?).</FONT></SPAN></DIV>
<DIV><SPAN class=760021815-27062005><FONT face=Arial size=2>No email gets sent
and my log looks like this:</FONT></SPAN></DIV>
<DIV><SPAN class=760021815-27062005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=760021815-27062005><FONT face=Arial size=2>[Mon Jun 27 14:12:08
2005] [debug]: About to think about scrips for transaction #446
(/opt/rt3/lib/RT/Transaction_Overlay.pm:154)<BR>[Mon Jun 27 14:12:08 2005]
[debug]: About to prepare scrips for transaction #446
(/opt/rt3/lib/RT/Transaction_Overlay.pm:158)<BR>[Mon Jun 27 14:12:08 2005]
[debug]: Found 5 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:354)<BR>[Mon Jun 27
14:12:09 2005] [debug]: About to commit scrips for transaction #446
(/opt/rt3/lib/RT/Transaction_Overlay.pm:167)<BR>[Mon Jun 27 14:12:09 2005]
[info]: <<A
href="mailto:rt-3.4.2-27-446-5.9.12495554572168@example.com">rt-3.4.2-27-446-5.9.12495554572168@example.com</A>>
#27/446 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:235)<BR>[Mon Jun 27
14:12:09 2005] [info]: <<A
href="mailto:rt-3.4.2-27-446-5.9.12495554572168@example.com">rt-3.4.2-27-446-5.9.12495554572168@example.com</A>>
No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)<BR>[Mon Jun 27 14:12:09
2005] [info]: <<A
href="mailto:rt-3.4.2-27-446-6.12.2683551134008@example.com">rt-3.4.2-27-446-6.12.2683551134008@example.com</A>>
#27/446 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:235)<BR>[Mon Jun 27
14:12:09 2005] [info]: <<A
href="mailto:rt-3.4.2-27-446-6.12.2683551134008@example.com">rt-3.4.2-27-446-6.12.2683551134008@example.com</A>>
No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)<BR>[Mon Jun 27 14:12:09
2005] [info]: <<A
href="mailto:rt-3.4.2-27-446-7.4.03791924549544@example.com">rt-3.4.2-27-446-7.4.03791924549544@example.com</A>>
#27/446 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:235)<BR>[Mon Jun 27
14:12:09 2005] [info]: <<A
href="mailto:rt-3.4.2-27-446-7.4.03791924549544@example.com">rt-3.4.2-27-446-7.4.03791924549544@example.com</A>>
No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=760021815-27062005>It finds Scrip #6
(which is the one that sends to Requestor) but it does not find the requestor
address and if I type in a CC or BCC these items also never get
found.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=760021815-27062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=760021815-27062005>Any help, tips,
ideas would be very appreciated.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=760021815-27062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=760021815-27062005>Thanks,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><SPAN style="FONT-FAMILY: times new roman"><FONT face=Arial
size=2>T.J. Maciak</FONT></SPAN></DIV><SPAN
style="FONT-FAMILY: times new roman">
<DIV align=left><BR><FONT face=Arial size=2>Internet/Intranet
Developer<BR>Department of IT<BR>City of Grand Rapids<BR>P:
(616)456-3713</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>F:
(616)456-3448<BR><BR></DIV></FONT></SPAN>
<DIV> </DIV></BODY></HTML>