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<TITLE>RE: [rt-users] SendEmail.pm troubles</TITLE>
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<P><FONT SIZE=2>I have all of the "standard" Global scrips as well.</FONT>
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<P><FONT SIZE=2>Current Scrips:</FONT>
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<P><FONT SIZE=2>(Check box to delete)</FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Correspond Open Tickets with template Blank </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Owner Change Notify Owner with template Transaction </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Create Autoreply To Requestors with template Autoreply </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Create Notify AdminCcs with template Transaction </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Correspond Notify AdminCcs with template Admin Correspondence </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Correspond Notify Requestors and Ccs with template Correspondence </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Correspond Notify Other Recipients with template Correspondence </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Comment Notify AdminCcs as Comment with template Admin Comment </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Comment Notify Other Recipients as Comment with template Correspondence </FONT>
<BR><FONT SIZE=2> (no value)</FONT>
<BR><FONT SIZE=2>On Resolve Notify Requestors with template Resolved </FONT>
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<P><FONT SIZE=2>I have not made any custom scrips or edited any of these scrips.</FONT>
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<P><FONT SIZE=2>This particular example I was the requestor also, however last week I did some testing on the system and I tried this</FONT>
<BR><FONT SIZE=2>With someone else being the requestor (myself doing the reply) and it did not work either. Email does get sent out on</FONT>
<BR><FONT SIZE=2>Create ticket, resolve ticket etc.</FONT>
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<P><FONT SIZE=2>I am using RT v3.4.2 </FONT>
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<P><FONT SIZE=2>T.J. Maciak</FONT>
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<P><FONT SIZE=2>Internet/Intranet Developer</FONT>
<BR><FONT SIZE=2>Department of IT</FONT>
<BR><FONT SIZE=2>City of Grand Rapids</FONT>
<BR><FONT SIZE=2>P: (616)456-3713</FONT>
<BR><FONT SIZE=2>F: (616)456-3448</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Stephen Turner [<A HREF="mailto:sturner@MIT.EDU">mailto:sturner@MIT.EDU</A>] </FONT>
<BR><FONT SIZE=2>Sent: Monday, June 27, 2005 12:05 PM</FONT>
<BR><FONT SIZE=2>To: Maciak, TJ; rt-users@lists.bestpractical.com</FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] SendEmail.pm troubles</FONT>
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<P><FONT SIZE=2>At Monday 6/27/2005 11:20 AM, Maciak, TJ wrote:</FONT>
<BR><FONT SIZE=2>>Anyone else have problems with the "Reply to Requestor" functionality </FONT>
<BR><FONT SIZE=2>>(or adding an email address in CC: or BCC: fields?).</FONT>
<BR><FONT SIZE=2>>No email gets sent and my log looks like this:</FONT>
<BR><FONT SIZE=2>>It finds Scrip #6 (which is the one that sends to Requestor) but it </FONT>
<BR><FONT SIZE=2>>does not find the requestor address and if I type in a CC or BCC these </FONT>
<BR><FONT SIZE=2>>items also never get found.</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>>Any help, tips, ideas would be very appreciated.</FONT>
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<P><FONT SIZE=2>Can you list all the scrips you have - global and for the queue?</FONT>
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<P><FONT SIZE=2>Also - are you the requestor on this ticket?</FONT>
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<P><FONT SIZE=2>Steve </FONT>
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