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<DIV><SPAN class=743383204-27062005><FONT face=Arial
size=2>Hey,</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>Is there any way to
stop a second resolved email from going out.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial
size=2>scenario.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>User creates
ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>ticket is replied to
and resolved.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>user replies to
resolved email saying thank you</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>this then reopens
the ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>ticket is resolved
again resulting in a second email going out.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>is there a way to
"resolve without email"</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV> </DIV>
<P class=MsoNormal align=left><STRONG><B><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">Andrew
Xenides<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">System
Administrator<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial
color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">EscapeNet
<BR></SPAN></FONT></B></STRONG><?xml:namespace prefix = st1 ns =
"urn:schemas-microsoft-com:office:smarttags" /><st1:Street><st1:address
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"><STRONG><B><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">465
South
Road<BR></SPAN></FONT></B></STRONG></st1:address></st1:Street><STRONG><B><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">Keswick
SA 5035<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">T:
(08) 8292 5200<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial
color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">F:
(08) 8292 5299<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial
color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">E:
<A
href="mailto:andrew@staff.esc.net.au">andrew@staff.esc.net.au</A><BR></SPAN></FONT></B></STRONG><STRONG><B><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">W:
http://www.esc.net.au</SPAN></FONT></B></STRONG></P>
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