<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.2668" name=GENERATOR></HEAD>
<BODY>
<DIV><SPAN class=743383204-27062005><FONT face=Arial 
size=2>Hey,</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial 
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>Is there any way to 
stop a second resolved email from going out.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial 
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial 
size=2>scenario.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial 
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>User creates 
ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>ticket is replied to 
and resolved.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>user replies to 
resolved email saying thank you</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>this then reopens 
the ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>ticket is resolved 
again resulting in a second email going out.</FONT></SPAN></DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial 
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=743383204-27062005><FONT face=Arial size=2>is there a way to 
"resolve without email"</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV> </DIV>
<P class=MsoNormal align=left><STRONG><B><FONT face=Arial color=navy 
size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">Andrew 
Xenides<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial color=navy 
size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">System 
Administrator<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial 
color=navy size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">EscapeNet 
<BR></SPAN></FONT></B></STRONG><?xml:namespace prefix = st1 ns = 
"urn:schemas-microsoft-com:office:smarttags" /><st1:Street><st1:address 
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"><STRONG><B><FONT 
face=Arial color=navy size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">465 
South 
Road<BR></SPAN></FONT></B></STRONG></st1:address></st1:Street><STRONG><B><FONT 
face=Arial color=navy size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">Keswick 
SA 5035<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial color=navy 
size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">T: 
(08) 8292 5200<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial 
color=navy size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">F: 
(08) 8292 5299<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial 
color=navy size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">E: 
<A 
href="mailto:andrew@staff.esc.net.au">andrew@staff.esc.net.au</A><BR></SPAN></FONT></B></STRONG><STRONG><B><FONT 
face=Arial color=navy size=2><SPAN 
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">W: 
http://www.esc.net.au</SPAN></FONT></B></STRONG></P>
<DIV> </DIV></BODY></HTML>