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I've seen it occur on Non merged tickets too. It seems a def. bug. Im
on RT 3.4.2/Debian-Sarge/Apache2-FCGI. <br>
<br>
See a note from one of my engineers:<br>
<br>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">I sent a test to support
from <a class="moz-txt-link-abbreviated" href="mailto:netsXXXXXtest@hotmail.com">netsXXXXXtest@hotmail.com</a>, which I
took.<span style=""> </span>I added <a
href="mailto:ryan@netspeed.com.au">ryan@netsXXXX.com.au</a> (as it’s
not in RT)
to the requestors list and I sent 3 tests:<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><!--[if !supportEmptyParas]--> <!--[endif]--><o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">The first had ryan and
netspeedtest unticked,<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">The second had
netspeedtest ticked and ryan unticked<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">The third had
netspeedtest unticked and ryan ticked<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><!--[if !supportEmptyParas]--> <!--[endif]--><o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Ryan received all three
tests as did the netspeedtest.<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><!--[if !supportEmptyParas]--> <!--[endif]--><o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Below is the area I am
talking about:<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><!--[if !supportEmptyParas]--> <!--[endif]--><o:p></o:p></span></font></span></p>
<h2 style="margin-right: 12pt; margin-left: 12pt;"><b><font
color="#336699" face="Helvetica" size="5"><span
style="font-size: 18pt;">This message will
be sent to...<o:p></o:p></span></font></b></h2>
<p class="MsoNormal"
style="margin-right: 12pt; margin-left: 12pt; margin-bottom: 0.0001pt;"><i><font
color="black" face="Verdana" size="1"><span
style="font-size: 8.5pt; font-family: Verdana; color: black; font-style: italic;">(Check
boxes to
disable notifications to the listed recipients)</span></font></i><font
color="black" face="Verdana" size="1"><span
style="font-size: 8.5pt; font-family: Verdana; color: black;"><br>
<br>
On Correspond Notify AdminCcs with template Admin Correspondence <o:p></o:p></span></font></p>
<p class="MsoNormal"
style="margin-right: 12pt; margin-left: 12pt; margin-bottom: 0.0001pt;"><font
color="black" face="Verdana" size="1"><span
style="font-size: 8.5pt; font-family: Verdana; color: black;"><br>
On Correspond Notify Requestors and Ccs with template Correspondence <o:p></o:p></span></font></p>
<p class="MsoNormal"
style="margin-right: 12pt; margin-left: 48pt; text-indent: -18pt;"><!--[if !supportLists]--><font
color="black" face="Symbol" size="2"><span
style="font-size: 10pt; font-family: Symbol; color: black;">·<font
face="Times New Roman" size="1"><span
style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></font></span></font><!--[endif]--><b><font color="black"
face="Verdana" size="1"><span
style="font-size: 8.5pt; font-family: Verdana; color: black; font-weight: bold;">To</span></font></b><font
color="black" face="Verdana" size="1"><span
style="font-size: 8.5pt; font-family: Verdana; color: black;">: <input
name="Ticket-72210-SquelchMailTo" value="netspeedtest@hotmail.com"
type="checkbox"><a class="moz-txt-link-abbreviated" href="mailto:netsXXXXtest@hotmail.com">netsXXXXtest@hotmail.com</a>
<o:p></o:p></span></font></p>
<p class="MsoNormal"
style="margin-right: 12pt; margin-left: 48pt; text-indent: -18pt;"><!--[if !supportLists]--><font
color="black" face="Symbol" size="2"><span
style="font-size: 10pt; font-family: Symbol; color: black;">·<font
face="Times New Roman" size="1"><span
style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></font></span></font><!--[endif]--><b><font color="black"
face="Verdana" size="1"><span
style="font-size: 8.5pt; font-family: Verdana; color: black; font-weight: bold;">To</span></font></b><font
color="black" face="Verdana" size="1"><span
style="font-size: 8.5pt; font-family: Verdana; color: black;">: <input
name="Ticket-72210-SquelchMailTo" value="ryan@netspeed.com.au"
type="checkbox"><a class="moz-txt-link-abbreviated" href="mailto:ryan@netsXXXX.com.au">ryan@netsXXXX.com.au</a>
<o:p></o:p></span></font></p>
<p class="MsoNormal"
style="margin-right: 12pt; margin-left: 12pt; margin-bottom: 0.0001pt;"><font
color="black" face="Verdana" size="1"><span
style="font-size: 8.5pt; font-family: Verdana; color: black;"><br>
On Correspond Notify Other Recipients with template Correspondence <o:p></o:p></span></font></p>
<p class="MsoNormal"><span class="EmailStyle15"><font color="black"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">If this doesn’t make any
sense please let me know.<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="EmailStyle15"><i style=""><font
color="black" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; font-style: italic;"><!--[if !supportEmptyParas]--> <!--[endif]--><o:p></o:p></span></font></i></span></p>
<span class="EmailStyle15"><font color="black" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">- Shane</span></font></span><br>
<br>
Francois Meehan wrote:
<blockquote
cite="mid4447.192.168.41.20.1119908784.squirrel@whoami7.cedval.org"
type="cite">
<pre wrap="">Hi all,
I have merged two tickets. Since, when making a reply and select the
"disable notifications to the listed recipients" option for a particular
individual (that came from the second ticket), reply are sent to that
person anyway...
That got me into a bit of trouble :-)
Is this a known bug?
François
Random Thought:
---------------
Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better. - Sydney J. Harris, 1917 - 1986
_______________________________________________
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
Be sure to check out the RT Wiki at <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
</pre>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Adrian Carter
Technical Manager
Leading Edge Internet
Web <a class="moz-txt-link-freetext" href="http://www.lei.net.au">http://www.lei.net.au</a> <a class="moz-txt-link-freetext" href="http://support.lei.net.au">http://support.lei.net.au</a>
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail <a class="moz-txt-link-abbreviated" href="mailto:cartera@lei.net.au">cartera@lei.net.au</a>
</pre>
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