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<DIV><FONT face=Arial size=2><SPAN class=232504019-28062005>Is there
a configuration to make it so a requestor can not "comment" or "reply" to a
ticket that has been resolved?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=232504019-28062005>At the very least,
is it possible to make it so the ticket status is not changed from resolved to
open after a "reply" has been fielded?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><SPAN style="FONT-FAMILY: times new roman"><FONT face=Arial
size=2>T.J. Maciak</FONT></SPAN></DIV><SPAN
style="FONT-FAMILY: times new roman">
<DIV align=left><BR><FONT face=Arial size=2>Internet/Intranet
Developer<BR>Department of IT<BR>City of Grand Rapids<BR>P:
(616)456-3713</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>F:
(616)456-3448<BR><BR></DIV></FONT></SPAN>
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