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all<br>
<br>
my rt.log looks like this:<br>
<br>
<blockquote type="cite">
<pre wrap="">[Tue Jul 5 21:39:46 2005] [info]: Ticket 15851 created in queue 'general' by <username> (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642)
[Tue Jul 5 22:50:19 2005] [info]: <a class="moz-txt-link-rfc2396E"
href="mailto:rt-3.0.12-15851-76366.3.57952354716844@coreqa.prognet.com"><rt-3.0.12-15851-76366.3.57952354716844@<url>.com></a> #15851/76366 - Scrip 4 (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
[Tue Jul 5 22:50:19 2005] [info]: <a class="moz-txt-link-rfc2396E"
href="mailto:rt-3.0.12-15851-76366.3.57952354716844@coreqa.prognet.com"><rt-3.0.12-15851-76366.3.57952354716844@<url>.com></a> sent To: Cc: Bcc: <a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">adminuser@real.com,</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">adminuser</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">@real.com,</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">adminuser</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">@real.com,</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">adminuser</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">@real.com,</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">adminuser</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">@real.com,</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">adminuser</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">@real.com,</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">adminuser</a><a
class="moz-txt-link-abbreviated"
href="mailto:achaney@real.com,bkennedy@real.com,damon@real.com,dmontgomery@real.com,hubbe@real.com,rkoller@real.com,zpohlman@real.com">@real.com</a> (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:302)</pre>
</blockquote>
not that the 'To" field is blank. always is.<br>
the scrip in question is "<small>On Create Notify Requestors, Ccs and
AdminCcs with template Autoreply"<br>
<br>
</small>
<table>
<tbody>
<tr>
<td align="right">Description:
</td>
<td>
<input name="Scrip-2-Description" value=""></td>
</tr>
<tr>
<td align="right">
Condition:
</td>
<td>
<select name="Scrip-2-ScripCondition">
<option value="">-</option>
<option value="1" selected="selected">On Create
</option>
<option value="2">On Transaction
</option>
<option value="3">On Correspond
</option>
<option value="4">On Comment
</option>
<option value="5">On Status Change
</option>
<option value="6">On Owner Change
</option>
<option value="7">On Queue Change
</option>
<option value="8">On Resolve
</option>
<option value="9">User Defined
</option>
</select>
<br>
</td>
</tr>
<tr>
<td align="right">
Custom condition:
</td>
<td>
<textarea cols="80" rows="5" name="Scrip-2-CustomIsApplicableCode"></textarea></td>
</tr>
<tr>
<td align="right">
Action:
</td>
<td>
<select name="Scrip-2-ScripAction">
<option value="">-</option>
<option value="1">Autoreply To Requestors
</option>
<option value="2">Notify Requestors
</option>
<option value="3">Notify Owner as Comment
</option>
<option value="4">Notify Owner
</option>
<option value="5">Notify AdminCcs as Comment
</option>
<option value="6">Notify AdminCcs
</option>
<option value="7">Notify Requestors and Ccs as Comment
</option>
<option value="8">Notify Requestors and Ccs
</option>
<option value="9">Notify Requestors, Ccs and AdminCcs as Comment
</option>
<option value="10" selected="selected">Notify Requestors, Ccs and
AdminCcs
</option>
<option value="11">Notify Other Recipients as Comment
</option>
<option value="12">Notify Other Recipients
</option>
<option value="13">User Defined
</option>
<option value="14">Create Tickets
</option>
<option value="15">Open Tickets
</option>
</select>
</td>
</tr>
<tr>
<td align="right">
Custom action preparation code:
</td>
<td>
<textarea cols="80" rows="5" name="Scrip-2-CustomPrepareCode"></textarea></td>
</tr>
<tr>
<td align="right">
Custom action cleanup code:
</td>
<td>
<textarea cols="80" rows="5" name="Scrip-2-CustomCommitCode"></textarea></td>
</tr>
<tr>
<td align="right">
Stage: </td>
<td>
<select name="Scrip-2-Stage">
<option value="TransactionCreate" selected="selected">TransactionCreate
</option>
<option value="TransactionBatch">TransactionBatch
</option>
</select>
</td>
</tr>
<tr>
<td align="right">
Template: </td>
<td>
<select name="Scrip-2-Template">
<option value="">-</option>
<option value="1">Global template: Blank
</option>
<option value="2" selected="selected">Global template: Autoreply
</option>
<option value="3">Global template: Transaction
</option>
<option value="4">Global template: Admin Correspondence
</option>
<option value="5">Global template: Correspondence
</option>
<option value="6">Global template: Admin Comment
</option>
<option value="7">Global template: Status Change
</option>
<option value="8">Global template: Resolved
</option>
</select>
</td>
</tr>
</tbody>
</table>
<table bgcolor="#336699" border="0" cellpadding="0" cellspacing="0"
width="100%">
<tbody>
<tr>
<td><font color="#ffd800">
<input value="Reset" type="reset"></font>
</td>
<td>
</td>
<td align="right" valign="CENTER"><font color="#ffd800">
<b> <input value="Create" type="submit"></b></font></td>
</tr>
</tbody>
</table>
<br>
<br>
what could be going wrong?<br>
<br>
thanks in advance<br>
<br>
<br>
mt<br>
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