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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi list members,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Can anyone give me advice on how to prevent AdminCC e-mails
for quick ticket creation, yet retaining AdminCC e-mails for 'regular'
ticket creation?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>While non-privileged users with logins are comfortably using
the web-interface, our admin team is using the quick ticket function to create
tickets for users who are still wandering in for face-to-face problem solving
and don't yet have logins. It seems wasteful & irritating to e-mail
the rest of the admin group with a ticket creation when it's already been
taken by the ticket creator.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I imagine that some alteration of the 'On create'
scrip condition will help but I'm struggling on how to enable this.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I'm not keen on introducing "self-login
generation", and we intend to get everyone logged in eventually, it's
just that this is a minor niggle we could do without.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT v 3.4.2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Perl v 5.8.6<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Redhat 7.2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Many thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Steve<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Steve Platt<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Bioinformatics Support Co-ordinator<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Bioinformatics Unit: Statistics, Modelling & Bioinformatics
Department<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Center for Infections<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Health Protection Agency<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:Street><st1:address><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;mso-no-proof:yes'>61 Colindale Avenue</span></font></st1:address></st1:Street><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:City><st1:place><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;mso-no-proof:yes'>London</span></font></st1:place></st1:City><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:country-region><st1:place><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'>UK</span></font></st1:place></st1:country-region><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>NW9 5HT<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=DE
style='font-size:12.0pt;mso-ansi-language:DE;mso-no-proof:yes'>Tel: 0208 327
6618<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'><a
href="http://www.hpa.org.uk/srmd/bioinformatics/index.htm"><span lang=DE
style='mso-ansi-language:DE'>http://www.hpa.org.uk/srmd/bioinformatics/index.htm</span></a></span></font><span
lang=DE style='mso-ansi-language:DE;mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=DE
style='font-size:12.0pt;mso-ansi-language:DE'><o:p> </o:p></span></font></p>
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