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<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>Hi
everybody...<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>I have
some questions about ticket managing and I was wondering if somebody could help
me with that.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:72.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo2;
tab-stops:list 72.0pt'><![if !supportLists]><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-fareast-font-family:Arial;
color:navy'><span style='mso-list:Ignore'>1)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Is it possible to change the ticket numbering? For example: can I
set the numbering to start at #1500 instead of starting at #1? If it’s
possible, could anyone please explain me how to do this?<o:p></o:p></span></font></p>
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tab-stops:list 72.0pt'><![if !supportLists]><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-fareast-font-family:Arial;
color:navy'><span style='mso-list:Ignore'>2)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Is it possible to set a max size for the attached files on RT
instead of doing it on the mail server? If yes, how to do this?<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Arial><span lang=PT-BR style='font-size:10.0pt;font-family:Arial;
color:navy;mso-ansi-language:PT-BR'>Best regards,<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Arial><span lang=PT-BR style='font-size:10.0pt;font-family:Arial;
color:navy;mso-ansi-language:PT-BR'><br>
Rodrigo<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span lang=PT-BR style='font-size:12.0pt;mso-ansi-language:
PT-BR'><o:p> </o:p></span></font></p>
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