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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If you are using the latest (or kinda
latest version of RT), in the query windows select the Queue that you have
added the custom fields to. Then after you have done that you will see all the
custom fields show up at the bottom of the window and from there you can search
on them.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Phil<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>??<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, July 13, 2005
9:27 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Hi,Here's a
question</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face=SimSun><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=SimSun><span style='font-size:10.0pt'>Hi,</span></font><o:p></o:p></p>
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<div>
<p class=MsoNormal><font size=2 face=SimSun><span style='font-size:10.0pt'>To
my company,RT is great.Thanks to U all.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=SimSun><span style='font-size:10.0pt'>I've
built some custom fields which are applied to tickets.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=SimSun><span style='font-size:10.0pt'>And
I</span></font><font size=2 face="Times New Roman"><span style='font-size:10.0pt;
font-family:"Times New Roman"'> </span></font><font size=2><span
style='font-size:10.0pt'>don't know how</span></font><font size=2
face="Times New Roman"><span style='font-size:10.0pt;font-family:"Times New Roman"'> </span></font><font
size=2><span style='font-size:10.0pt'>to</span></font><font size=2
face="Times New Roman"><span style='font-size:10.0pt;font-family:"Times New Roman"'> </span></font><font
size=2><span style='font-size:10.0pt'>use those custom fields to search or
query.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=SimSun><span style='font-size:10.0pt'>I
really want to.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=SimSun><span style='font-size:10.0pt'>What
can I do?</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;font-family:"Times New Roman"'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;font-family:"Times New Roman"'> </span></font><o:p></o:p></p>
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