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<div class=Section1><pre><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>I have attempted to add the custom status with the method outlined below but they are not showing up in my tickets. New or existing. I created the Queue_Local.pm file and overrode the arrays with what is below. I did notice that Queue_Overlay.pm has @DEFAULT_xxxxxx instead of what is below. I restarted httpd after making the changes but I see no affect.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'><o:p> </o:p></span></font></pre><pre><font size=2
color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>I am complete new to this (Perl and RT) so I assume that I am just not aware of what I need to do to make these changes active. Any advise? I am using RT 3.4.2.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'><o:p> </o:p></span></font></pre><pre><font size=2
color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Thanks,<o:p></o:p></span></font></pre><pre><font size=2
color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Bruce<o:p></o:p></span></font></pre><pre><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>Hi Kelly,<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> Date: Thu, 15 Apr 2004 12:23:28 -0500<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> From: "Kelly F. Hickel" <kfh@mqsoftware.com><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> > There's a pair of arrays in RT/Queue_Overlay.pm that define the<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> statuses<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> > supported by RT. The default scrips and user interface do assume that<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> > you haven't removed any of the shipping statuses.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> > <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> Jesse, Do I understand you to be saying that I should be able to ADD<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> status values to the pair of arrays mentioned above (as long as I don't<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> change the existing ones, or their relative position), and things should<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'> "work"???? That would be "huge"...<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>Yes, you could do exactly that, if you choose to go that route.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>You can create yourself a Queue_Local.pm file, and you can override<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>those arrays, like this:<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'># Queue_Local.pm<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>@ACTIVE_STATUS = qw(new open stalled my_other_status);<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>@INACTIVE_STATUS = qw(resolved rejected deleted yet_another_status);<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>@STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>1; # the file needs to end with this<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;color:black'>Good luck,<o:p></o:p></span></font></pre><pre><font
size=2 color=white face="Courier New"><span style='font-size:10.0pt'>Linda</span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></pre></div>
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