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<DIV><SPAN class=489395915-22072005><FONT face=Arial
size=2>All,</FONT></SPAN></DIV>
<DIV><SPAN class=489395915-22072005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=489395915-22072005><FONT face=Arial size=2>I am interested in
setting up RT to email a user after their ticket has been stalled for more than
24 hours. I'd like it to email them every 24 hours letting them know that their
ticket is waiting on a response. Once they respond I'd like for the ticket to
revert back to "open".</FONT></SPAN></DIV>
<DIV><SPAN class=489395915-22072005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=489395915-22072005><FONT face=Arial size=2>Is this possible, or
would it require custom programming?</FONT></SPAN></DIV>
<DIV><SPAN class=489395915-22072005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=489395915-22072005><FONT face=Arial
size=2>Thanks,</FONT></SPAN></DIV>
<DIV align=left><FONT face=Arial size=1><BR>Daniel Jimenez<BR>MemberSource
Credit Union<BR>Information Systems Analyst<BR>713-244-1122 voice</FONT><FONT
face="Courier New" size=2><BR><FONT face=Arial size=1>713-572-8940 fax<BR><A
href="mailto:djimenez@membersourcecu.org">djimenez@membersourcecu.org</A></FONT></FONT></DIV>
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