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<DIV>Thank you for pointing me to .. Web.pm. Indeed it has the expected code.</DIV>
<DIV>Nevertheless and unfortunately it still does not work. I tried hardcoding my username (RT as per name field in user table) to check if it would work, but it definitely does not. I end up at the login screen with an empty (gray) box without a username / password input box. My understanding would be that I should get to the RT Homepage.</DIV>
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<DIV>from ../web.pm</DIV>
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<DIV>sub WebCanonicalizeInfo {<BR> my $user;</DIV>
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<DIV> if ( defined $ENV{'REMOTE_USER'} ) {<BR> $user = lc ( $ENV{'REMOTE_USER'} ) if( length($ENV{'REMOTE_USER'}) );<BR> }</DIV>
<DIV> # For troubleshooting and Testing only</DIV>
<DIV> $user = 'manfred';</DIV>
<DIV> return $user;<BR></DIV>
<DIV>I am on RT 3.4.2.</DIV>
<DIV> </DIV>
<DIV>thank you in advance for any additional suggestions and steps to take to get it going.</DIV>
<DIV> </DIV>
<DIV>Regards,</DIV>
<DIV> </DIV>
<DIV>Manfred Koroschetz<BR><BR>>>> Phil Homewood<pdh@bestpractical.com> 7/22/2005 1:00:40 AM >>><BR></DIV>
<DIV style="COLOR: #000000">Manfred Koroschetz wrote:<BR>> Checking the code in ../share/html/autohandler, which may (should?) have<BR>> some code like "$user = $ENV{'REMOTE_USER'}; " I can't find it nor can<BR>> I figure out how it is supposed to read the environment variable at all.<BR><BR>It's in lib/RT/Interface/Web.pm.<BR>-- <BR>>>|<< <A href="http://www.bestpractical.com/rt ">http://www.bestpractical.com/rt </A> -- Trouble Ticketing. Free.<BR>_______________________________________________<BR><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>Be sure to check out the RT Wiki at <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A><BR></DIV></BODY></HTML>