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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello RT users list. We have a management request to add two
new ticket statuses to the RT default ticket statuses. Research indicates that
altering the array at the bottom of the RT-Siteconfig file in rt3/etc will add
the statuses after following some procedure to rebuild RT. My manager recommended
subscribing to the user list and asking what the recommended procedure is, in
order to avoid, as he put it, the sixth circle of the damned where you are
running three broken versions of the application on different servers. In light
of that it would be brilliant if someone could tell me A) whether RT must be
completely rebuilt after this change is made, and B) the actual steps for
changing either the names of existing statuses or adding new statuses. Thanks
RT-users!<o:p></o:p></span></font></p>
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