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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005>Edit your RT_Siteconfig.pm</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005>Scroll down and edit</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005>@ActiveStatus = qw(new open stalled) unless
@ActiveStatus;<BR>@InactiveStatus = qw(resolved rejected deleted) unless
@InactiveStatus;<BR></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005>You can add any other options here.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005>Note: the status is restricted to 10 characters
only. If your status is longer than 10 characters, it will still show up
but you will see errors when trying to save the status.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=254204719-27072005> </DIV></SPAN></FONT><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Joseph Hammerman
[mailto:jhammerman@idetic.com] <BR><B>Sent:</B> Wednesday, July 27, 2005 12:46
PM<BR><B>To:</B> Mai Le<BR><B>Cc:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] New ticket
statuses<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Rt
3.4.1<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Mai Le
[mailto:mle@Niku.com] <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B>
Wednesday, July 27, 2005 12:24 PM<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> Joseph Hammerman;
rt-users@lists.bestpractical.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [rt-users] New ticket
statuses</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">What version of RT are
you running ?</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Joseph Hammerman<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, July 27, 2005 10:52
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
rt-users@lists.bestpractical.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [rt-users] New ticket
statuses</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello RT users list. We have a
management request to add two new ticket statuses to the RT default ticket
statuses. Research indicates that altering the array at the bottom of the
RT-Siteconfig file in rt3/etc will add the statuses after following some
procedure to rebuild RT. My manager recommended subscribing to the user list and
asking what the recommended procedure is, in order to avoid, as he put it, the
sixth circle of the damned where you are running three broken versions of the
application on different servers. In light of that it would be brilliant if
someone could tell me A) whether RT must be completely rebuilt after this change
is made, and B) the actual steps for changing either the names of existing
statuses or adding new statuses. Thanks RT-users!<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">CONFIDENTIALITY NOTICE: The information contained in
this message and or attachments is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged material.
Any review, retransmission, dissemination, copying, or other use of this
information by persons or entities other than the intended recipient is
prohibited. If you received this e-mail or its attachments in error, please
contact the sender and delete the material from any system and destroy any
copies. <o:p></o:p></SPAN></FONT></P></DIV>
CONFIDENTIALITY NOTICE: The information contained in this message and
or attachments is intended only for the person or entity to which it is
addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination, copying, or other use of this
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