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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Rt 3.4.1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Mai Le
[mailto:mle@Niku.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, July 27, 2005
12:24 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Joseph Hammerman;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] New ticket
statuses</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>What version of RT are you running ?</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Joseph Hammerman<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, July 27, 2005
10:52 AM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] New ticket
statuses</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello RT users list. We have a management request to add two
new ticket statuses to the RT default ticket statuses. Research indicates that
altering the array at the bottom of the RT-Siteconfig file in rt3/etc will add
the statuses after following some procedure to rebuild RT. My manager
recommended subscribing to the user list and asking what the recommended
procedure is, in order to avoid, as he put it, the sixth circle of the damned
where you are running three broken versions of the application on different
servers. In light of that it would be brilliant if someone could tell me A)
whether RT must be completely rebuilt after this change is made, and B) the
actual steps for changing either the names of existing statuses or adding new
statuses. Thanks RT-users!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>CONFIDENTIALITY NOTICE: The information contained in this message and
or attachments is intended only for the person or entity to which it is
addressed and may contain confidential and/or privileged material. Any review,
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persons or entities other than the intended recipient is prohibited. If you
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