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<DIV dir=ltr align=left><SPAN class=831472419-27072005><FONT face=Arial
color=#0000ff size=2>What version of RT are you running
?</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Joseph
Hammerman<BR><B>Sent:</B> Wednesday, July 27, 2005 10:52 AM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] New ticket
statuses<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello RT users list. We have a
management request to add two new ticket statuses to the RT default ticket
statuses. Research indicates that altering the array at the bottom of the
RT-Siteconfig file in rt3/etc will add the statuses after following some
procedure to rebuild RT. My manager recommended subscribing to the user list and
asking what the recommended procedure is, in order to avoid, as he put it, the
sixth circle of the damned where you are running three broken versions of the
application on different servers. In light of that it would be brilliant if
someone could tell me A) whether RT must be completely rebuilt after this change
is made, and B) the actual steps for changing either the names of existing
statuses or adding new statuses. Thanks
RT-users!<o:p></o:p></SPAN></FONT></P></DIV>
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