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<p class=MsoNormal><a name="_MailAutoSig8"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>A question for Jesse,<o:p></o:p></span></font></a></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have read in the archives many entries of people asking
about group ownership of tickets.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Are there any plans on the drawing board to include this
feature? Is there any anticipated timeline for such a feature?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am looking to replace an existing ticketing system with
RT, but really need such a feature to drive the project. I have considered
some of the alternatives (queues per customer) but when considering some 500+
customers, this becomes a little impractical.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any insight you might provide would be greatly appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>BenR<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=gray face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:gray;font-weight:bold'>Ben
Robson</span></font></b><b><font size=2 color=gray face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:gray;font-weight:bold'> </span></font></b><font
size=1 color=gray face=Verdana><span style='font-size:8.0pt;font-family:Verdana;
color:gray'>:<b><span style='font-weight:bold'>:</span></b>: Security
Operations Centre Manager</span></font><o:p></o:p></p>
<p class=MsoNormal><b><font size=2 color=gray face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:gray;font-weight:bold'>Classic
Blue</span></font></b><o:p></o:p></p>
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