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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT3 will send emails when a ticket is created however
replying to that ticket fails. It seems that our main mail server does not
know what to do with the email. I guess something needs to be configured in
our mail server but I am not sure what.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Can someone help me out in getting these emails back to RT3?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here is the failure reply I get<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> System
Administrator <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, August 01, 2005
11:15 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <a
href="mailto:RT_CorrespondAddressNotSet@rt.my_server%0bSubject">RT_CorrespondAddressNotSet@rt.my_server<br>
<b><span style='font-weight:bold'>Subject</span></b></a><b><span
style='font-weight:bold'>:</span></b> Undeliverable:RE: [my_server #12]
AutoReply: test??? </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-1.0in;text-autospace:
none'><font size=1 face=Tahoma><span style='font-size:8.0pt;font-family:Tahoma'>Your
message did not reach some or all of the intended recipients.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-1.0in;text-autospace:
none'><font size=1 face=Tahoma><span style='font-size:8.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-1.0in;text-autospace:
none'><font size=1 face=Tahoma><span style='font-size:8.0pt;font-family:Tahoma'>
Subject: RE: [my_server #12] AutoReply: test??? <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-1.0in;text-autospace:
none'><font size=1 face=Tahoma><span style='font-size:8.0pt;font-family:Tahoma'>
Sent: 8/1/2005 11:15 AM<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face=Tahoma><span
style='font-size:8.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face=Tahoma><span
style='font-size:8.0pt;font-family:Tahoma'>The following recipient(s) could not
be reached:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face=Tahoma><span
style='font-size:8.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face=Tahoma><span
style='font-size:8.0pt;font-family:Tahoma'> RT_CorrespondAddressNotSet@rt.my_server
on 8/1/2005 11:15 AM<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face=Tahoma><span
style='font-size:8.0pt;font-family:Tahoma'> The message could not be
delivered because the recipient's destination email system is unknown or
invalid. Please check the address and try again, or contact your system administrator
to verify connectivity to the email system of the recipient.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face=Tahoma><span
style='font-size:8.0pt;font-family:Tahoma'> < our.email.server
#5.1.2 SMTP; 550 Host unknown><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Regards,<br>
Bruce Rudd</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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