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Luiz Henrique Ozaki wrote:
<blockquote cite="mid43021B9E.3060202@eaprender.com.br" type="cite">
<pre wrap="">Ive upgraded my 3.2.2 version to 3.4.3, Ive instaled all the 3.4.3
dependencies.
Accessing <a class="moz-txt-link-freetext"
href="http://helpdesk34.test.net:81/Ticket/Display.html?id=150">http://helpdesk34.test.net/Ticket/Display.html?id=150</a> Im
getting:
Could not load ticket 372
Browsing the users im getting
Couldn't load user ''
Using:
Apache/2.0.53 (FreeBSD) PHP/5.0.3 mod_perl/1.99_18 Perl/v5.8.5
</pre>
</blockquote>
Ive made a fresh install with make install, droped the database and
created a new one instalation but Im getting the same problem.... Its
not a upgrade problem...<br>
<br>
Here goes more details:<br>
<br>
<pre>Perl v5.8.5 under freebsd
Apache::Access v0.01;
Apache::Connection v0.01;
Apache::Const v0.01;
Apache::DBI v0.94;
Apache::Filter v0.01;
Apache::Log v0.01;
Apache::Module v0.01;
Apache::RequestIO v0.01;
Apache::RequestRec v0.01;
Apache::RequestUtil v0.01;
Apache::Response v0.01;
Apache::ServerRec v0.01;
Apache::ServerUtil v0.01;
Apache::Session v1.6;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::Null v1.01;
Apache::Session::Postgres v1.01;
Apache::Session::Serialize::Base64 v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::Postgres v1.03;
Apache::Status v3.00;
Apache::SubRequest v0.01;
Apache::URI v0.01;
Apache::Util v0.01;
APR v0.01;
APR::Brigade v0.01;
APR::Bucket v0.01;
APR::Const v0.01;
APR::Date v0.01;
APR::Pool v0.01;
APR::Table v0.01;
APR::URI v0.01;
APR::Util v0.01;
AutoLoader v5.60;
base v2.06;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.22;
Carp v1.03;
CGI v3.05;
CGI::Cookie v1.24;
CGI::Util v1.5;
Class::Container v0.11;
Class::<a class="moz-txt-link-freetext" href="Data::Inheritable">Data::Inheritable</a> v0.02;
Class::ReturnValue v0.52;
constant v1.04;
Cwd v2.19;
<a class="moz-txt-link-freetext" href="Data::Dumper">Data::Dumper</a> v2.121;
Date::Format v2.22;
Date::Parse v2.27;
DBD::Pg v1.43;
DBI v1.48;
DBIx::SearchBuilder v1.31;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.11;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v2.01;
Encode::Alias v2.00;
Encode::Config v2.00;
Encode::Encoding v2.00;
Errno v1.09;
Exception::Class v1.19;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
fields v2.03;
File::Basename v2.73;
File::Glob v1.03;
File::Path v1.06;
File::Spec v0.87;
File::Spec::Unix v1.5;
File::Temp v0.14;
FileHandle v2.01;
HTML::Entities v1.27;
HTML::Mason v1.28;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.38;
HTML::Scrubber v0.08;
I18N::LangTags v0.33;
integer v1.00;
IO v1.21;
IO::File v1.10;
IO::Handle v1.24;
IO::InnerFile v2.102 ;
IO::Lines v2.103 ;
IO::Scalar v2.105 ;
IO::ScalarArray v2.103 ;
IO::Seekable v1.09;
IO::Wrap v2.102 ;
IO::WrapTie v2.102 ;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.14;
locale v1.00;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.46;
Locale::Maketext::Lexicon::Gettext v0.14;
Log::Dispatch v2.10;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.64;
Mail::Field v1.64;
Mail::Field::AddrList v1.64;
Mail::Field::Date v1.64;
Mail::Header v1.64;
Mail::Internet v1.64;
<a class="moz-txt-link-freetext" href="MIME::Base64">MIME::Base64</a> v3.05;
<a class="moz-txt-link-freetext" href="MIME::Body">MIME::Body</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Decoder">MIME::Decoder</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Entity">MIME::Entity</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Field::ContDisp">MIME::Field::ContDisp</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Field::ConTraEnc">MIME::Field::ConTraEnc</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Field::ContType">MIME::Field::ContType</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Field::ParamVal">MIME::Field::ParamVal</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Head">MIME::Head</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Parser">MIME::Parser</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::QuotedPrint">MIME::QuotedPrint</a> v3.03;
<a class="moz-txt-link-freetext" href="MIME::Tools">MIME::Tools</a> v5.415;
<a class="moz-txt-link-freetext" href="MIME::Words">MIME::Words</a> v5.415;
mod_perl v1.9918;
ModPerl::Const v0.01;
Module::Versions::Report v1.02;
overload v1.01;
Params::Validate v0.76;
POSIX v1.08;
re v0.04;
Regexp::Common v2.118;
Regexp::Common::delimited v2.103;
RT v3.4.3;
RT::<a class="moz-txt-link-freetext" href="Interface::Email">Interface::Email</a> v1.02;
Scalar::Util v1.14;
SelectSaver v1.00;
Socket v1.77;
Storable v2.13;
strict v1.03;
Symbol v1.05;
Sys::Hostname v1.11;
Sys::Syslog v0.05;
Text::Autoformat v1.12;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.65;
Time::JulianDay v2003.1125;
Time::Local v1.1;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
Time::Zone v2.22;
utf8 v1.04;
vars v1.01;
Want v0.07;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;
</pre>
<h2>RT Variables</h2>
<table>
<tbody>
<tr>
<td>RT::AmbiguousDayInPast</td>
<td>1 </td>
</tr>
<tr>
<td>RT::BasePath</td>
<td>/opt/rt3 </td>
</tr>
<tr>
<td>RT::BinPath</td>
<td>/opt/rt3/bin </td>
</tr>
<tr>
<td>RT::CORE_CONFIG_FILE</td>
<td>/opt/rt3/etc/RT_Config.pm </td>
</tr>
<tr>
<td>RT::CommentAddress</td>
<td>RT_CommentAddressNotSet </td>
</tr>
<tr>
<td>RT::CorrespondAddress</td>
<td>RT_CorrespondAddressNotSet </td>
</tr>
<tr>
<td>RT::DatabaseHost</td>
<td>localhost </td>
</tr>
<tr>
<td>RT::DatabaseName</td>
<td>rt34 </td>
</tr>
<tr>
<td>RT::DatabasePassword</td>
<td> <i>Password not printed</i> </td>
</tr>
<tr>
<td>RT::DatabaseRTHost</td>
<td>localhost </td>
</tr>
<tr>
<td>RT::DatabaseType</td>
<td>Pg </td>
</tr>
<tr>
<td>RT::DatabaseUser</td>
<td>rt_user </td>
</tr>
<tr>
<td>RT::DateDayBeforeMonth</td>
<td>1 </td>
</tr>
<tr>
<td>RT::DefaultSearchResultFormat</td>
<td> '<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
'<B><A
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>',
'<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>' </td>
</tr>
<tr>
<td>RT::EmailOutputEncoding</td>
<td>utf-8 </td>
</tr>
<tr>
<td>RT::EtcPath</td>
<td>/opt/rt3/etc </td>
</tr>
<tr>
<td>RT::FriendlyFromLineFormat</td>
<td>"%s via RT" <%s> </td>
</tr>
<tr>
<td>RT::FriendlyToLineFormat</td>
<td>"%s of example.com Ticket #%s":; </td>
</tr>
<tr>
<td>RT::LocalEtcPath</td>
<td>/opt/rt3/local/etc </td>
</tr>
<tr>
<td>RT::LocalLexiconPath</td>
<td>/opt/rt3/local/po </td>
</tr>
<tr>
<td>RT::LocalPath</td>
<td>/opt/rt3/local </td>
</tr>
<tr>
<td>RT::LogDir</td>
<td>/opt/rt3/var/log </td>
</tr>
<tr>
<td>RT::LogToFileNamed</td>
<td>rt.log </td>
</tr>
<tr>
<td>RT::LogToScreen</td>
<td>error </td>
</tr>
<tr>
<td>RT::LogToSyslog</td>
<td>debug </td>
</tr>
<tr>
<td>RT::LogoURL</td>
<td>/NoAuth/images/bplogo.gif </td>
</tr>
<tr>
<td>RT::LoopsToRTOwner</td>
<td>1 </td>
</tr>
<tr>
<td>RT::MailCommand</td>
<td>sendmailpipe </td>
</tr>
<tr>
<td>RT::MasonComponentRoot</td>
<td>/opt/rt3/share/html </td>
</tr>
<tr>
<td>RT::MasonDataDir</td>
<td>/opt/rt3/var/mason_data </td>
</tr>
<tr>
<td>RT::MasonLocalComponentRoot</td>
<td>/opt/rt3/local/html </td>
</tr>
<tr>
<td>RT::MasonSessionDir</td>
<td>/opt/rt3/var/session_data </td>
</tr>
<tr>
<td>RT::MaxAttachmentSize</td>
<td>10000000 </td>
</tr>
<tr>
<td>RT::MaxInlineBody</td>
<td>13456 </td>
</tr>
<tr>
<td>RT::MessageBoxWidth</td>
<td>72 </td>
</tr>
<tr>
<td>RT::MessageBoxWrap</td>
<td>HARD </td>
</tr>
<tr>
<td>RT::MinimumPasswordLength</td>
<td>5 </td>
</tr>
<tr>
<td>RT::MyRequestsLength</td>
<td>10 </td>
</tr>
<tr>
<td>RT::MyTicketsLength</td>
<td>10 </td>
</tr>
<tr>
<td>RT::Organization</td>
<td>example.com </td>
</tr>
<tr>
<td>RT::OwnerEmail</td>
<td>root </td>
</tr>
<tr>
<td>RT::RTAddressRegexp</td>
<td>^rt\@example.com$ </td>
</tr>
<tr>
<td>RT::RecordOutgoingEmail</td>
<td>1 </td>
</tr>
<tr>
<td>RT::RedistributeAutoGeneratedMessages</td>
<td>1 </td>
</tr>
<tr>
<td>RT::SITE_CONFIG_FILE</td>
<td>/opt/rt3/etc/RT_SiteConfig.pm </td>
</tr>
<tr>
<td>RT::SendmailArguments</td>
<td>-oi -t </td>
</tr>
<tr>
<td>RT::SendmailPath</td>
<td>/usr/sbin/sendmail </td>
</tr>
<tr>
<td>RT::Timezone</td>
<td>US/Eastern </td>
</tr>
<tr>
<td>RT::UseFriendlyFromLine</td>
<td>1 </td>
</tr>
<tr>
<td>RT::VERSION</td>
<td>3.4.3 </td>
</tr>
<tr>
<td>RT::VarPath</td>
<td>/opt/rt3/var </td>
</tr>
<tr>
<td>RT::WebBaseURL</td>
<td><a class="moz-txt-link-freetext" href="http://localhost">http://localhost</a>
</td>
</tr>
<tr>
<td>RT::WebFlushDbCacheEveryRequest</td>
<td>1 </td>
</tr>
<tr>
<td>RT::WebImagesURL</td>
<td>/NoAuth/images/ </td>
</tr>
<tr>
<td>RT::WebURL</td>
<td><a class="moz-txt-link-freetext" href="http://localhost/">http://localhost/</a>
</td>
</tr>
<tr>
<td>RT::rtname</td>
<td>example.com </td>
</tr>
</tbody>
</table>
<h2>Perl configuration</h2>
<pre>Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=freebsd, osvers=5.3-release, archname=i386-freebsd-64int
uname='freebsd freebsd.org 5.3-release freebsd 5.3-release #0: fri oct 15 12:04:25 pdt 2004 <a
class="moz-txt-link-abbreviated"
href="mailto:kris@freebsd.org:usrsrcsysmagickernelpath">kris@freebsd.org:usrsrcsysmagickernelpath</a> i386 '
config_args='-sde -Dprefix=/usr/local -Darchlib=/usr/local/lib/perl5/5.8.5/mach -Dprivlib=/usr/local/lib/perl5/5.8.5 -Dman3dir=/usr/local/lib/perl5/5.8.5/perl/man/man3 -Dman1dir=/usr/local/man/man1 -Dsitearch=/usr/local/lib/perl5/site_perl/5.8.5/mach -Dsitelib=/usr/local/lib/perl5/site_perl/5.8.5 -Dscriptdir=/usr/local/bin -Dsiteman3dir=/usr/local/lib/perl5/5.8.5/man/man3 -Dsiteman1dir=/usr/local/man/man1 -Ui_malloc -Ui_iconv -Uinstallusrbinperl -Dcc=cc -Doptimize=-O -pipe -Duseshrplib -Dccflags=-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -Ud_dosuid -Ui_gdbm -Dusethreads=n -Dusemymalloc=y -Duse64bitint'
hint=recommended, useposix=true, d_sigaction=define
usethreads=undef use5005threads=undef useithreads=undef usemultiplicity=undef
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=define use64bitall=undef uselongdouble=undef
usemymalloc=y, bincompat5005=undef
Compiler:
cc='cc', ccflags ='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe -I/usr/local/include',
optimize='-O -pipe ',
cppflags='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe -I/usr/local/include'
ccversion='', gccversion='3.4.2 [FreeBSD] 20040728', gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=12345678
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='cc', ldflags ='-Wl,-E -L/usr/local/lib'
libpth=/usr/lib /usr/local/lib
libs=-lm -lcrypt -lutil -lc
perllibs=-lm -lcrypt -lutil -lc
libc=, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=''
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=' -Wl,-R/usr/local/lib/perl5/5.8.5/mach/CORE'
cccdlflags='-DPIC -fPIC', lddlflags='-shared -L/usr/local/lib'
</pre>
Any help ??<br>
<br>
Thanks<br>
<pre class="moz-signature" cols="72">--
[]'s
Luiz Henrique Ozaki <a class="moz-txt-link-rfc2396E"
href="mailto:luiz@eaprender.com.br"><luiz@eaprender.com.br></a>
0xC842A83F KEYID
</pre>
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