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<DIV><FONT face=Arial size=2><SPAN class=396163418-17082005>We have started
using v3.4<SPAN class=504531918-18082005><FONT
color=#0000ff>.2 </FONT></SPAN> for our IT Support business. For every
customer we create a new queue. We have configured RT so that an email to
helpdesk@ goes into the general queue. The support administrator then transfers
the support request to the queue that corresponds to the customer and assigns an
owner. There may be many different requestors who are all unpriviledged users
with tickets in the same queue. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=396163418-17082005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=396163418-17082005>We would like to
create a generic unpriviledged user with rights to see all tickets in a
particular queue. Unless the unpriviledged user also the
requestor we cannot seem to assign these rights. We have tried setting up the
generic user as a watcher and assigning group rights to cc but this does work.
</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=396163418-17082005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=396163418-17082005>Does anybody have
any suggestions for assigning the correct rights within our framework or a
completely different way of achieving the same result?</SPAN></FONT></DIV>
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<DIV><SPAN class=396163418-17082005></SPAN><FONT face=Arial size=2><SPAN
class=396163418-17082005>Many thanks</SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=396163418-17082005></SPAN></FONT><SPAN
class=396163418-17082005></SPAN><FONT face=Arial><FONT size=2>J<SPAN
class=396163418-17082005>ohn Hudson</SPAN></FONT></FONT><BR></DIV>
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