<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.2722" name=GENERATOR></HEAD>
<BODY>
<DIV><SPAN class=908142102-26082005><FONT face=Arial size=2>RT 3.4.2 RTM
2.1-TESTING (3726) perl 5.8.6.</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial size=2>Everything about
RTFM seems to be working (I've only played with it for 45 mins) except that I
can't seem to include any custom content when I Reply (using www interface) a
ticket and click to include an article. When I do so, it
includes:</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial
size=2></FONT></SPAN> </DIV><SPAN class=908142102-26082005>
<DIV><FONT face=Arial size=2></FONT><BR><FONT face=Arial size=2>#2:
foo<BR>-------</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>testing </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><BR><SPAN class=908142102-26082005><FONT face=Arial size=2>"foo" is the
subject and "testing" is the summary. I have a CF called "body" that
applies to RTFM Articles of type Fill in one text area (I've tried wiki and
others as well). The content of "body" in article #2 is filled out but as
you can see isn't making it.</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial size=2>This is all under a
class called TestClass and a topic of TestTopic.</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial size=2>I've granted all the
perms I believe I need to but I'm a superuser anyway.</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial size=2>I'm not seeing
anything relevant in the logs (debug mode).</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial size=2>Any
ideas?</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial
size=2>Thanks!</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=908142102-26082005> <FONT face=Arial
size=2>-=| Ben</FONT></SPAN></DIV>
<DIV><SPAN class=908142102-26082005><FONT face=Arial
size=2></FONT></SPAN></SPAN> </DIV></BODY></HTML>