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<div class="Normal"><span style='font-size: 10pt;'>I am running RT v3.4.2 and
noticed that tickets that are merged
together</span><br><span style='font-size: 10pt;'>Will not have a "resolved"
date set - even after the ticket it is merged into is resolved.</span></div>
<div class="Normal"><br></div>
<div class="Normal"><span style='font-size: 10pt;'>In other words, I have two
tickets, 101 and 108. I merge 108 into 101, because they were a
duplicate.</span><br><span style='font-size: 10pt;'>I see that ticket 108 has
been switched to a status of resolved, although the date still says 1/1/1970 in
the database.</span><br><span style='font-size: 10pt;'>I then close out ticket
108, and that resolved date is set right.</span></div>
<div class="Normal"><br></div>
<div class="Normal"><span style='font-size: 10pt;'>Has anybody made any
modifications to make the status of the ticket that has been merged from
"resolved" to "merged" ??</span><br><span style='font-size: 10pt;'>How has that
affected performance of the overall system?</span></div>
<div class="Normal"><br></div>
<div class="Normal"><span style='font-size: 10pt;'>Thanks,</span></div>
<div class="Normal"><br></div>
<div class="Normal"><span style='font-size: 10pt;'>T.J. Maciak</span></div>
<div class="Normal"><br></div>
<div class="Normal"><span style='font-size: 10pt;'>Internet/Intranet
Developer</span><br><span style='font-size: 10pt;'>Department of
IT</span><br><span style='font-size: 10pt;'>City of Grand
Rapids</span><br><span style='font-size: 10pt;'>P:
(616)456-3713</span><br><span style='font-size: 10pt;'>F:
(616)456-3448</span><br><span style='font-size: 10pt;'></span><br></div>
<div class="Normal"><br></div>
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