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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Hi all,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Even</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#000080" SIZE=2 FACE="Arial">I</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> get 500 Internal Server error</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> when</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#000080" SIZE=2 FACE="Arial">I</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> tried to access the page :<A HREF="http://example.com/">http://example.com/</A></FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">. This is the error in the apache logs.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">[Wed Aug 31 10:04:11 2005] [error] [client 10.17.21.85] FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt/bin/mason_handler.fcgi"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">[Wed Aug 31 10:21:42 2005] [error] [client 10.17.21.85] FastCGI: comm with server "/usr/local/rt/bin/mason_handler.fcgi" aborted: idle timeout (300 sec)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">[Wed Aug 31 10:21:42 2005] [error] [client 10.17.21.85] FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt/bin/mason_handler.fcgi"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">I configured RT with the following parameters:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">./configure --prefix /usr/local/rt_dev/rt --with-db-type=Oracle \ </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> --with-db-dba=rt --with-db-database=example.com \</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> --with-db-rt-user=rt \</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> --with-db-rt-pass=rt \</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> --with-web-user=apache --with-web-group=apache --with-fastcgi --with-oracle</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">The user and group that I give in httpd.conf file for apache 2 is: apache and have the following in my httpd.conf file:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">*******************************************************************************************************************</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">LoadModule fastcgi_module modules/mod_fastcgi.so</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">FastCgiServer /usr/local/rt/bin/mason_handler.fcgi -idle-timeout 300 -processes 5</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"><VirtualHost *:80></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> ServerName example.com</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> ServerAlias example</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> ErrorLog logs/dummy-host.example.com-error_log</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> CustomLog logs/dummy-host.example.com-access_log common</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> DocumentRoot /usr/local/rt/share/html</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> AddHandler fastcgi-script fcgi</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> ScriptAlias / /usr/local/rt/bin/mason_handler.fcgi</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> <Location ></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> AddDefaultCharset UTF-8</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> SetHandler fastcgi-script</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> </Location></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"></VirtualHost></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">My configuration is Perl 5.8.6, Redhat Linux, Apache2, mod_fastcgi-2.4.2 and RT 3.4.1. I will really appreciate</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#000080" SIZE=2 FACE="Arial">if someone can give a hint as to what</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#000080" SIZE=2 FACE="Arial">I</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> am</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#000080" SIZE=2 FACE="Arial">doing</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> wrong.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Regards,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Ahalya Nathan.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">From:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> rt-users-bounces@lists.bestpractical.com@MUD</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT SIZE=2 FACE="Tahoma">On Behalf Of</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Tahoma">James McTavish <jmctavish@matrixorbital.ca><BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Sent:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> Wednesday, August 31, 2005 10:40 AM<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">To:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> rt-users@lists.bestpractical.com<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Subject:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> [rt-users] (no subject)</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">I've been searching around, but I can't seem to get an answer to the</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">problems that I've been seeing in the logs. Over and over again I've</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">been getting:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">FastCGI: comm with (dynamic) server "/var/www/rt/rt-3.4.2/bin/</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">mason_handler.fcgi" aborted: (first read) idle timeout (30 sec)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">FastCGI: incomplete headers (0 bytes) received from server "/var/www/</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">rt/rt-3.4.2/bin/mason_handler.fcgi"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">in the apache error logs. These can come up with users are trying to</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">access anything from the login page or clicking on a ticket to view</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">it. I've recently done an upgrade from 3.2.1 to 3.4.2, however</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">everything has been working normally up until yesterday. I have no</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">problem with diving into the code, but I don't want to waste my time</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">if someone out there can give me a hint where to start looking.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">Any assistance would be greatly appreciated.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">--</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">James McTavish</FONT></SPAN></P>
<BR>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">_______________________________________________</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier"><A HREF="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">Be sure to check out the RT Wiki at <A HREF="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">Buy your copy of our new book, RT Essentials, today!</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Courier">Download a free sample chapter from <A HREF="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A></FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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