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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Ben,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> Well, the line below with
WhoHaveRight limits the list of users to those that can create tickets. In my
setup, that’s everyone. You’d need to limit this in a way that
would fit your situation…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'> my $Users = RT::Users->new($session{CurrentUser});<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> $Users->WhoHaveRight(Right => 'CreateTicket', Object => $object, IncludeSystemRights => 1, IncludeSuperusers => 0); <o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> while (my $User = $Users->Next()) {<o:p></o:p></span></font></pre>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com</span><o:p></o:p></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Ben Robson
[mailto:ben.robson@classicblue.com.au] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, August 30, 2005
11:33 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Kelly F. Hickel;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] Changes to
allow selecting a requestor from drop downlist </span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'>Kelly,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'>Awesome little
modification this. Love it. The one thing I am trying to get to
grips with is, presently it can only have requestors from the Privileged user
set (or at least that’s the effect I am getting).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'>How would I allow it to
also view non-privileged users (i.e. ppl who would be presented with the
Self-Service interface if they logged in themselves)?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks heaps mate.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'>BenR<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kelly F. Hickel<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, 18 August 2005
3:53 AM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Changes to
allow selecting a requestor from drop downlist </span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-AU
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I just put on the wiki a set of changes to allow call center
folks to chose a requestor from a drop down list when creating a ticket, as
opposed to typing in the email address. It’s at the URL below in
case someone else can use it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>http://wiki.bestpractical.com/index.cgi?SelectRequestor<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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