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<font size="-1"><font face="Helvetica, Arial, sans-serif">I am using RT
v 3.4.2 <br>
<br>
I do not have a my.cnf file<br>
<br>
However I have a my-large.cnf, my-medium.cnd, my-huge.cnf and a
my-small.cnf.<br>
I changed the value in those files to 5M<br>
<br>
And I am still gettting the same error...<br>
<br>
</font></font><br>
Drew Barnes wrote:
<blockquote cite="mid43160551.9050004@ucrwcu.rwc.uc.edu" type="cite">Check
in the [msyqld] section of your my.cnf file. Look for something like
<br>
set-variable = max_allowed_packet=
<br>
<br>
<br>
Labonte, Phil wrote:
<br>
<br>
<blockquote type="cite">Hi all,
<br>
<br>
<br>
<br>
I get the following error when replying to a ticket and adding a
document:
<br>
<br>
RT: Attachment insert failed - Got a packet bigger than
'max_allowed_packet' bytes
(/usr/local/rt3/lib/RT/Attachment_Overlay.pm:217)
<br>
<br>
<br>
<br>
JUST TO CLARIFY: this does not happen when an attachment is coming in
to RT (that works fine) this is when we reply to a ticket from within
RT and Attach a document.
<br>
<br>
<br>
<br>
So I set the following: Set($MaxInlineBody, 13456000);
<br>
<br>
And also set: Set($MaxAttachmentSize , 10000000);
<br>
<br>
<br>
<br>
And I have restarted httpd, and still the attachments are getting
droped when we reply.
<br>
<br>
<br>
<br>
The attachment we are adding is 1.5MB
<br>
<br>
<br>
<br>
Is there another config file or variable I need to change?
<br>
<br>
<br>
<br>
Thanks.
<br>
<br>
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</blockquote>
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