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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Since our upgrade to 3.4.2, we have found that the subject
line is garbled in emails sent to Other Recipients (i.e. email addresses entered
into the CC field).<span style='mso-spacerun:yes'>  </span>Has anyone else
had this problem?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy;font-weight:bold;mso-bidi-font-weight:normal'>Example 1:<o:p></o:p></span></font></b></p>

<p class=MsoNormal><font size=2 color="#333399" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#333399'><o:p> </o:p></span></font></p>

<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><font size=2
color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:green;font-weight:bold;mso-bidi-font-weight:normal'>RT Ticket Subject
Line</span></font></b><font size=2 color=green face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:green'>: </span></font><font
size=1 color=green face=Verdana><span style='font-size:8.5pt;font-family:Verdana;
mso-bidi-font-family:Helvetica;color:green'>Adding a CC to an RT Coment record
does not send an email</span></font><font size=2 color=green face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:green'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'><o:p> </o:p></span></font></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b
style='mso-bidi-font-weight:normal'><font size=2 color=green face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:green;font-weight:bold;
mso-bidi-font-weight:normal'>Email:<o:p></o:p></span></font></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><font
size=2 color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:green'>Subject: <span style='mso-spacerun:yes'>  </span>Addig a
a RT rcrd ds <span class=GramE>sd</span> a ail<o:p></o:p></span></font></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><font
size=2 color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:green'>Date: <span style='mso-tab-count:1'>   </span></span></font><st1:date
Month="8" Day="31" Year="2005"><font size=2 color=green face=Arial><span
 style='font-size:10.0pt;font-family:Arial;color:green'>Wed, 31 Aug 2005</span></font></st1:date><font
size=2 color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:green'> </span></font><st1:time Hour="18" Minute="45"><font size=2
 color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
 color:green'>18:45:19</span></font></st1:time><font size=2 color=green
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:green'> -0700
(PDT)</span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><font size=2
color="#003366" face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:#003366;font-weight:bold;mso-bidi-font-weight:normal'>Example 2:<o:p></o:p></span></font></b></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><font size=2
color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:green;font-weight:bold;mso-bidi-font-weight:normal'>RT Ticket Subject
Line:</span></font></b><font size=2 color=green face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:green'> </span></font><font
size=1 color=green face=Verdana><span style='font-size:8.5pt;font-family:Verdana;
mso-bidi-font-family:Helvetica;color:green'>Two Emails Being Sent to Email
Address in CC Field of RT Ticket</span></font><font size=2 color=green
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:green'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'><o:p> </o:p></span></font></p>

<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><font size=2
color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:green;font-weight:bold;mso-bidi-font-weight:normal'>Email:<o:p></o:p></span></font></b></p>

<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'>Subject: Tw Eails Big </span></font><st1:place><span
 class=GramE><font size=2 color=green face=Arial><span style='font-size:10.0pt;
 font-family:Arial;color:green'>S<span style='mso-spacerun:yes'> 
 </span>Eail</span></font></span></st1:place><font size=2 color=green
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:green'> Addrss
i<span style='mso-spacerun:yes'>  </span>Fild f RT Tick<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'>Date: Thu </span></font><st1:date
Month="9" Day="1" Year="2005"><font size=2 color=green face=Arial><span
 style='font-size:10.0pt;font-family:Arial;color:green'>9/1/2005</span></font></st1:date><font
size=2 color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:green'> </span></font><st1:time Hour="13" Minute="38"><font size=2
 color=green face=Arial><span style='font-size:10.0pt;font-family:Arial;
 color:green'>1:38 PM</span></font></st1:time><font size=2 color=green
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:green'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face="Book Antiqua"><span style='font-size:
10.0pt;font-family:"Book Antiqua";mso-no-proof:yes'>Cecilia Amaya</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoNormal><strong><b><font size=2 face="Book Antiqua"><span
style='font-size:10.0pt;font-family:"Book Antiqua";mso-no-proof:yes'>NetLogix</span></font></b></strong><span
style='mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoNormal><font size=2 face="Book Antiqua"><span style='font-size:
10.0pt;font-family:"Book Antiqua";mso-no-proof:yes'>Director of Administrative
Operations</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoNormal><font size=2 face="Book Antiqua"><span style='font-size:
10.0pt;font-family:"Book Antiqua";mso-no-proof:yes'><a
href="mailto:camaya@netlogix.com">camaya@netlogix.com</a></span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoNormal><font size=2 face="Book Antiqua"><span style='font-size:
10.0pt;font-family:"Book Antiqua";mso-no-proof:yes'>(858)395-4405</span></font><o:p></o:p></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>

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