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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>When someone sends in a ticket, with
several people either in the TO or<br>
CC field; is it possible to have those auto-filled in when replying to<br>
tickets?<br>
<br>
<br>
<br>
Currently RT only replies to the person who opened the ticket, and it is<br>
fairly painful to copy and paste all the CC/TO field entries in.<br>
<br>
<br>
<br>
The problem is, several groups work together and when one person sends<br>
in a request it may be another group that needs to know when it is done.<br>
Hopefully that makes sense?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Ive tried the NotifyNonRecipients scrip
but this doesn’t seem to be working for me and I cant seem to find any
errors when the scrip runs other than its not picking up any other recipients
to email to. Maybe Im doing something wrong here Im not sure.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>The scrip did say it was only tested up to
rt 3.2.1 and Im running 3.4.3<br>
<br>
<br>
<br>
Hopefully this is doable?<br>
<br>
<br>
<br>
Thanks</span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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