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<p class=MsoNormal><a name="_MailAutoSig8"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Hey all,<o:p></o:p></span></font></a></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I would like to be able to allow different types of tickets
to be generated within a single queue. For example, if I have a queue
titled “Change Requests” I may have several types of change
requests, like: add new user, change server configuration, request new VPN
connection. Each of these has different information requirements before
an engineer can complete them, so hence a different ticket type for each one
would be best. However I don’t want to have a separate queue for 15
different change request types.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is there a way to have different ticket types, with
different ticket information requirements all storing in to the single queue?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>BenR</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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