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<title>Suggestion for $RTAddressRegexp</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>True. But I will quote RFC 2821:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>The local-part of a mailbox MUST BE treated as case sensitive.
Therefore, SMTP implementations MUST take care to preserve the case of mailbox
local-parts. Mailbox domains are not case sensitive. In particular, for some
hosts the user "smith" is different from the user "Smith".
However, exploiting the case sensitivity of mailbox local-parts impedes
interoperability and is discouraged.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>So, I would imagine that a far superior
number of the users have mailers that followed the heeding of the RFC and have not
used case sensitivity. Also, this is not modifying the address just
telling the regex to ignore case when trying to determine if the address is an
RT address. At the very least, you would need to split the local-part and
the domain since, per the RFC, domains are case insensitive.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>-=Kevin=-</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Patrick Morris
[mailto:pmorris@hermesinfotech.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, September 20, 2005
10:04 AM<br>
<b><span style='font-weight:bold'>To:</span></b> O'Brien, Kevin;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] Suggestion
for $RTAddressRegexp</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>E-mail addresses aren't necessarily
case-insensitive. It depends on the mailer implementation. I could
list several mailers that are case-sensitive.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>O'Brien, Kevin<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, September 19, 2005
10:11 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Suggestion for
$RTAddressRegexp</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><!-- Converted from text/rtf format -->Since
e-mail addresses are case-insensitive, I suggest adding</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>//i to the</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>RTAddressRegexp
regular</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>expressions in the</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>following files:</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>./lib/RT/EmailParser.pm:
line 438</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>./lib/RT/Interface/Email.pm:
line</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>190</span></font><o:p></o:p></p>
<p><a name=""><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>-=Kevin=-</span></font></a><o:p></o:p></p>
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