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<TITLE>RE: [rt-users] RT Vs SalesLogix</TITLE>
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<P><FONT SIZE=2>Thanks to both yourself and Will for your replies.<BR>
<BR>
The twist in this is that SalesLogix is already deployed in the company. They already own it and are using it internally. I want to introduce RT as the ticketing system, and customer portal for a new area of the business that is run somewhat in isolation from the rest of the company, but due to SalesLogix already being deployed the boss wants it considered instead of RT.<BR>
<BR>
I am hunting for feature/security/non-financial reasons to use RT instead.<BR>
<BR>
Thanks,<BR>
BenR<BR>
<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com on behalf of Jonathan Kelly<BR>
Sent: Fri 9/23/2005 12:04 AM<BR>
To: rt-users@lists.bestpractical.com<BR>
Subject: RE: [rt-users] RT Vs SalesLogix<BR>
<BR>
On Thu, Sep 22, 2005 at 01:20:29PM +1000, Ben Robson wrote:<BR>
<BR>
> Does anyone here have any experience with SalesLogix that they might<BR>
> lend me to aid me in convincing the company to stick with RT?<BR>
<BR>
This begs the question: what are the features of SalesLogix that your<BR>
company needs? In my opinion, ticket-tracking is a subset of what is<BR>
offered by a CRM system. Of course, it's possible to achieve a lot using<BR>
RT and custom fields but you'll still be missing all the nice salesforce<BR>
automation features, dashboards, graphs, etc. that executives love.<BR>
<BR>
However, in these dark and troubled times where oil prices are shooting<BR>
through the roof and hurricanes are destroying whole cities, I believe<BR>
companies should spend money wisely. This is where Open Source becomes<BR>
very attractive and nice to have features a lot less so. A SalesLogix<BR>
licence is, what, around 1K per seat? What about maintenance? This could<BR>
be the basis of your business case. Your boss needs to assign a dollar<BR>
value to the features RT doesn't provide and then compare the ROI to the<BR>
entire project price.<BR>
<BR>
Alternatively, if some SalesLogix features are deemed essential, you<BR>
could consider asking Best Practical for a quote to code those into RT<BR>
itself. It might be a lot cheaper than paying for all those licences.<BR>
<BR>
Cheers,<BR>
<BR>
Jonathan<BR>
<BR>
<BR>
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